Learning and Development Manager

Location : 530 West Broadway, Vancouver BC, Canada

Core hours : Monday to Friday from 8am 4 : 30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week

Role Summary

As the Learning & Development Manager, you will partner with the VP of People & Culture and the Chief Administrative Officer to define learning and development strategy.

In this role, you will manage the design, execution, facilitation, evaluation and continuous improvement of Team-member and Leadership development programs.

You will report directly to the VP of People & Culture.

Responsibilities

• Develop and execute the strategy for Learning and Development programs
• Design and deliver end-to-end training programs, workshops, tools, and curricula that deliver a high-quality learner experience
• Facilitate dynamic classroom and virtual training, utilizing adult learning principles and various teaching methods (e.

g., presentations, workshops, small group exercises, role plays, etc.) to effectively ensure transfer of learning

• Establish role-specific internal learning and development roadmaps for Team-members and Leaders
• Create a comprehensive Leadership Development journey
• Partner with key stakeholders to identify knowledge and skills gaps and create innovative learning solutions for all Team-members that align with business needs
• Evaluate outside training partnership opportunities
• Create leadership development programs to support people development priorities such as performance management, career development, conflict resolution, employee engagement and change management
• Evaluate the current Team-member onboarding program and implement structure and process to ensure that learning outcomes are achieved
• Project manage programs end-to-end, including project plan creation, execution, and tracking of desired outcomes and results
• Track participant enrollment, progress, marks, and other information
• Manage program logistics and coordination in a hybrid format for virtual and live delivery
• Evaluate alternative delivery methods
• Deliver workshops, seminars, lunch & learns, and other trainings
• Measure program effectiveness and adapt to improve satisfaction, knowledge transfer, behavior change, and business results
• Translate strategic business needs into learning and development programs that are values-based, people-centric and aligned with our business goals
• Partner to manage content creation, event-planning and preparation for the annual 3-day Learning Event (Annual Business Conference) that takes place every July
• Partner with leaders to establish the theme and learning outcomes based on current business needs
• Partner to create experiential learning experiences for 300+ attendees

Qualifications :

• Recognized education / formal training in Education, Adult Learning, Instructional Design or a related discipline (Degree or Certificate)
• Experience with classroom facilitation and online training content / instructional design
• 3+ years managing the Learning & Development function of a mid-sized organization
• 3+ years of training development & delivery success
• 2+ years of leadership experience including managing, coaching and mentorship
• Proven experience in managing training projects from end-to-end
• Experience in assessing organizational needs and developing a variety of learning solutions to drive development and growth within an organization
• Technical knowledge of e-learning authoring software and LMS implementation (an asset)
• Exceptional verbal and written communication skills
• Enthusiastic, energetic, and experienced facilitator
• Proven abilities as a leader, team builder, motivator, coach and mentor
• Strong project management, logistical planning and organizational skills
• Exceptional PowerPoint and presentation design skills
• Advanced proficiency in MS Office including Excel, Word, PowerPoint, and Outlook

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
• Focus on professional development, 1 : 1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcomed.