Senior Systems Analyst

What you’ll do

Working in the Canadian Tire IT Department, you will be a member of the Solution Delivery Team responsible for both support and the delivery of new and evolutionary digital loyalty technology solutions for the Canadian Tire enterprise, its partners, and its customers.

You will be responsible for elevating our Loyalty solutions through disruptive thinking and innovative problem solving. The successful candidate will be supporting the squad by applying technical knowledge and skills in two ways.

The first is to maintain the stability and availability of CTC’s Loyalty & Customer Insights production applications. The second is to deliver new technical solutions that enable business features for CTC’s Loyalty & Customer Insights team.

In this role, you'll :

Develop an evolving knowledge of all supported applications, their interfaces, and technical environment

Accountable for enabling successful business outcomes across the loyalty solution stack with a special focus on designing and helping partner groups build production capabilities and reduce technical debt / risks

Provide hands-on support spanning across requirement analysis, solution design, build, test and implementing solutions

Maintain strong relationships with peers and other internal and external stakeholders across IT and Business Teams

Work with other team members to provide 2nd level incident support during business hours

Provide guidance and SME direction as to the best course of action to restore production during major incidents

Oversee the development and implementation of root cause fixes to prevent recurring problems

Provide guidance to the business regarding the testing and validation of new business scenarios

What you bring

Domain Expertise :

At least five years experience as a systems analyst within a Unix or Windows platform environment

Excellent working knowledge of relational databases (DB2, Oracle, SQL Server, Access)

Experience with Big Data technologies like Hadoop, Spark, Snowflake, Azure Data Factory, Synapse, and related Extract-Transform-and-Load (ETL) processes

Experience with batch and API based (SOAP, RESTful) system to system integrations

Experience with job scheduling and exposure to Enterprise Scheduling Platforms (ESP)

Experience with structured programming skills in any or all of the following languages : C#, C++, Kornshell, Java

Working experience with the Agile / SCRUM project approach

Individual Skills :

You are a self-motivated, agile, and innovative team member who can manage in an environment of change and ambiguity

Excellent problem solving and analytical skills required to trace problems from end to end

The ability to carry forward tasks with minimal supervision

Excellent verbal and communication skills

Proficiency in written English and good documentation skills

Good interpersonal skills

The ability to collaborate and share ideas in a team environment

The ability to organize and plan own work

The ability to handle stress

The ability to manage multiple tasks at the same time

Time management, conflict resolution skills, and negotiation skills

Nice to Have :

Experience in an IBM mainframe environment

Experience with working in a Cloud environment (Azure, GCP or AWS)

Experience with microservices architecture and event streaming

Experience working in Retail Industry

Specific experience in Agile methodologies such as SAFe

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes.

Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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