Shop Lead

As a Shop Lead you lead by example to provide our guests with a world-class experience in the areas of product and culture.

You are able to speak authentically about who we are, and how to use our product. You love design. You value integrity. You don’t take yourself too seriously.

Responsibilities :

• Support the development of a culture that balances financial results and an execution-focus with a fun, dynamic and creative atmosphere
• Foster an environment of continuous learning and development that embraces individuality
• Coaches and trains Educators, which assists in evolving shop functions and flow
• Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
• Maintain knowledge of in-shop stock availability on the sales floor and in backrooms
• Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
• Receives and processes stock from warehouse (Boxes can weigh 10 - 30 lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas
• Assist with re-stocking and pricing duties, including sale and holiday preparation as required
• Prepares merchandise for tailoring / alteration as may be required, by completing necessary documentation
• Arranges for mail and / or delivery, as required, to other locations and / or warehouse
• Completes standard opening and closing procedure
• Utilizes the Point of Sale system accurately, processes payments, refunds and exchanges and issues gift cards
• Participate in staff training and showroom events as scheduled
• Support in additional duties as directed by management team

Competencies :

• 1+ year management experience preferred
• An undergraduate business related degree or diploma
• Passion to deliver premier customer service
• Driven to exceed customer’s expectations
• Optimistic, passionate, friendly and authentic
• Demonstrates a sense of urgency and is comfortable working in a team focused environment
• Strong communication and interpersonal skills perceptive to customer needs
• Second language skills is an asset
• Capable of handling difficult customer facing conversations and interactions
• Honest and positive, and able to effectively receive and communicate feedback
• Results-oriented and process driven, with high expectations of self and team
• Work a flexible schedule that will include weekends, evenings, holidays, and special events

Reports to : Shop Director

Working Team : Shop Team

Works Closely with : Retail Operations, Information Technology (shipping systems) and Brand