Guest Agent II

RESPONSIBILITIES

• Check guests in and out of the hotel with warm and engaging service
• Sophisticated communication skills both written and verbal
• Focus attention on guest needs remaining calm and courteous at all times
• Take responsibility for any guest inquiries and problem solve to resolve any guest issues
• Must possess a professional presentation
• Must be flexible in terms of working hours including overnights
• Handle cash effectively and accurately
• Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional prompt and discreet guest service
• Promote and recommend the use of the hotel outlets and the spa
• Assist in the coordination and blocking of rooms for incoming group and tour arrivals
• Other duties as assigned

Qualifications :

demanding a similar standard of guest / customer service or a minimum of one year recent (in the

last five years) experience in a luxury front of house position with direct continuous

guest / customer contact demanding a similar high standard of guest / customer service.

an asset

remaining calm and collected

Window applications and PMS

Standing for extended periods of time

Additional Information :

Physical Aspects of Position (include but are not limited to) :

The position of Guest Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (up to 8 hours).

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Experience : years

Vacancy : 1