Inside Sales Representative

Inside Sales Representative

Our client is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.

They company provides quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

The company offers a fun, fast-paced and dynamic workplace. They work as a team, share core values, and support each other’s growth and development.

As a teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.

They are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers they serve.

About the Role :

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to Branch.

You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing.

Support will also be provided to the Outside Sales function.

Some of what you'll do in this role includes :

• Answer telephone calls, emails and in person questions from customers and identify their needs
• Research product for customers and provide recommendations on assortment of product
• Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
• Grow and retain established customer base and develop new business for the Branch
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Send and follow-up with request for quotes to vendors
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Support Counter Sales and Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with policies and procedures (SPIs)
• Perform other tasks as requested by the Branch

You should have the following in your background to apply :

• Grade 12 diploma or equivalent; College and / or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Intermediate math skills
• Able to learn how to operate material handling equipment

Why Join the Company?

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in their pension plan with employer contributions
• Work-life balance and flex time

A competitive compensation is offered including profit sharing and great benefits. Career growth opportunity with an excellent company and great culture .

If this sounds like the right role for you and you are confident at what you bring to the table, please contact Michael van Olm at MacDonald Search Group 403-444-6487