Technical Support Specialist Canada

Benefits :

• Competitive salary
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training & development

Job Type : Remote, Full-time

Salary Range : CAD$60,000-$70,000

Overview

As a Technical Support Specialist (TSS), you will assist our Customer Support and Supplier Integrations teams by providing technical support to customers.

TSSs help with setting up the data flow systems and monitoring the daily information flow, alerting the team of any issues and working to resolve them.

They also identify, communicate, and resolve EDI (electronic data interchange) and API (application programming interface) integration issues.

Additionally, you will play a role in creating explanatory documentation for client users and helping to propose IT solutions based on client needs.

Reporting directly to the Chief Engineer, this is an excellent opportunity to join a growing startup and make a significant impact on our company's success.

Note : this is a hybrid role, likely remote to start, with the majority of your time spent at our Vancouver / Lower Mainland office once it has been established.

Therefore, we will only consider candidates currently living in, or willing to relocate to, the BC Lower Mainland.

Key Responsibilities :

• Assist Customer Success and Supplier Integration Managers in integrating Remarcable with various contractors and suppliers in the distribution industry to ensure the smooth flow of data.
• Set up and troubleshoot EDI / API integrations.
• Interact and coordinate with customers to troubleshoot and resolve issues.
• Gain an understanding of common distribution ERP and accounting systems to assist in client integrations and support.
• Update and improve integrations with existing trading partners.
• Monitor daily electronic information exchange and alert team of issues.
• Create / edit technical documentation for the use of clients.

Who You Are

• Experience with electronic integrations between different software and database systems - EDI, API, Punchout, etc.
• Excellent and demonstrated verbal and written communication skills.
• Ability to learn new systems quickly is tech savvy .
• Looking to broaden your horizons in the technology industry.
• Excellent organization and multi-tasking skills.
• Preferably a bachelor’s degree in Computer Science or any related IT degree.
• Experience in the construction or distribution industries would be an asset.
• An inherent curiosity with the desire to dig deep to solve complex problems.
• A client service mentality, with the adaptability and willingness to collaborate openly with others.
• A sense of ownership in the work that you do. Strong work ethic and the ability to work remotely with minimal supervision.

Who we are

Remarcable is a cloud-based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money.

Dedicated to the Electrical Contractor Industry, Remarcable provides cloud-based Procurement & Tool Management Software nationwide.

With multiple workflows, two applications in one software, and direct contractor accounting integrations, Remarcable significantly and efficiently increases communication, streamlines workflows, and provides visibility for all users.

Our team is composed of contractor and distribution experts located coast to coast. Through collaborations with industry leaders, we've gained insight into the struggles they face.

Together, we believe in providing a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.

Our Mission

To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.

Salary Range Disclaimer

The base salary range represents the low and high end of the Remarcable salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance.

The range listed is just one component of Remarcable’s total compensation package for employees. Other components may include PTO and a Bonus plan.

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