Application Engineer, Land Survey Software Development

Job Description

This is a FULLY REMOTE position working with existing staff located in Montreal

When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented - that's Leica Geosystems, part of Hexagon.

More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, Machine Control, GNSS, Photogrammetry, Detection, and other Site Positioning technologies.

As an Application Engineer for Leica Geosystems in the US / Canada region, you will play a crucial role in supporting the development of our survey software.

You will work closely with customers, software engineers, and other stakeholders to understand customer needs, develop product specifications, and ensure that our software products meet or exceed customer expectations.

Your responsibilities will include product testing, documentation development, product training, and interpretation of customer feedback to continuously improve our software offerings.

WHAT YOU GET TO DO :

• Develop Product Specifications :
• Collaborate with internal stakeholders and end-users to gather and analyze requirements.
• Translate needs into detailed product specifications.
• Ensure that product specifications align with existing solutions and technological capabilities.
• Coordinate with Software Engineers :
• Work closely with software engineers to communicate customer requirements and expectations.
• Collaborate on the development of software solutions to meet specified requirements.
• Conduct regular reviews to ensure that products are on track to meet customer expectations.
• Product Testing :
• Develop and execute comprehensive test plans to validate software functionality and performance.
• Identify and report bugs, issues, and areas for improvement.
• Collaborate with the development team to prioritize and address identified issues.
• End-user Documentation Development :
• Create clear and concise documentation, including user guides, manuals, and tutorials.
• Ensure that documentation is accurate, up-to-date, and accessible to end-users.
• Provide ongoing updates and revisions as needed based on product updates and feedback.
• Internal and External Product Training :
• Conduct internal training sessions to educate colleagues on product features, functionality, and best practices.
• Deliver external training sessions to customers and partners to ensure successful adoption and usage of our software products.
• Develop training materials and resources to support ongoing training efforts.
• Interpretation of Customer Feedback :
• Gather and analyze customer feedback through various channels, including surveys, support tickets, and direct interactions.
• Identify trends, patterns, and areas for improvement based on customer feedback.
• Communicate findings to relevant stakeholders and collaborate on strategies for addressing customer needs and concerns.
• Maintenance and updating the needed tools, equipment and documentation

Desired Skills

OUR IDEAL CANDIDATE :

• Bachelor's degree in Computer Science, Engineering, Geomatics, or related field.
• Previous experience in software development, application engineering, or a related technical role.
• Strong understanding of surveying principles and practices.
• Basic knowledge of programming languages such as Python, C++, or Java is an asset.
• Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Detail-oriented mindset with a focus on delivering high-quality products and services.
• Experience with Agile development methodologies is a plus.
• Willingness to travel occasionally for customer visits, training sessions, and industry events.
• Quarter End also may require working extended operation hours which may also include holidays, Saturday, and or Sunday.

BENEFITS :

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Hexagon is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.