Senior Library Public Service Associate
Job Summary :
Working collaboratively within their team and system-wide, this position creates a welcoming, patron-centered experience through its active involvement in the design, planning, and delivery of responsive library programs and events.
Under the guidance of a librarian, the incumbent assists in planning programs for adults and delivers them, providing instruction and support to the public on the use of digital devices, services, and accessing library resources.
An incumbent in this role understands and practices community-led approaches and represents the Library’s vision, mission and values by demonstrating and modeling conduct that reflects the library’s policies and procedures.
The incumbent is responsive and flexible, fosters social inclusion, and ensures that our patron’s information, entertainment and leisure needs are met at the point of need and in non-traditional ways, including being a stronger presence in the community, creating and collaborating with community partners to produce programs, events and workshops that align with the library’s strategic plan.
The incumbent works collaboratively within the PLG team to create programs, events and workshops that represent the diverse communities in a respectful, inclusive, and accessible way.
Job Requirements :
Education / Qualifications / Experience :
Completion of an approved Library Technician diploma program and 2 years of experience in a customer service environment
Completion of an undergraduate degree from a recognized university and two years’ experience in a customer service environment, and considerable experience demonstrated in an area such as programming, information services, collection maintenance, and / or community collaboration.
Knowledge, Skills & Abilities :
- Considerable knowledge of library methods, procedures and tools applicable to the work
- Working knowledge of the objectives, organization, procedures, services and resources of the Library
- Ability to pleasantly and effectively deliver adult programs and services
- Excellent oral and written communication skills.
- Ability to participate in the planning and presentation, including public speaking and instruction, of library programs and projects.
- Ability to plan, organize and carry out assigned duties and responsibilities with supervision.
- Ability to participate in the maintenance of the library collection.
- Pleasant and effective customer service skills.
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