- Education : College / CEGEP
- Experience : 1 year to less than 2 years
- or equivalent experience
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Establish work priorities and ensure procedures are followed and deadlines are met
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- MS Office
- MS Windows
- Spreadsheet
- MS Excel
- MS Word
- Electronic mail
- MS Outlook
Security and safety
Basic security clearance
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Large workload
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Flexibility
Workplace information
- Remote work available
- Work Term : Permanent
- Work Language : English
- Hours : 30 hours per week
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