The Selling Partner Experience (SPX) organization is a large, distributed global product, program, tech and operations team whose mission is to deliver a delightful end-to-end experience that enables Selling Partners to grow and thrive in our worldwide stores.
The Paragon Case Management Insights and Experience (PCMIE) team within the SPX org owns the platform technologies used by 160+ teams and programs and 500K+ users to solve complex issues and achieve a delightful experience to our Selling Partners and Amazon customers.
We're seeking a Senior Program Manager to identify, drive, and track strategic initiatives that improve the experiences of our stakeholders, partners, and customers.
This person will collaborate with numerous business, product, tech, and program teams both inside and outside Selling Partner Experience.
Key job responsibilities
- Connect with our stakeholders and partners to identify priorities and pain points, and develop processes and mechanisms to foster effective collaborations
- Collaborate with Product team to track and report on key initiatives, identify blockers and drive their resolution
- Manage business reporting including Weekly Business Reviews, monthly newsletters
- Drive improvements in customer-facing documentation and work with Product and Engineering teams to develop Product Catalog
- Triage new feature request intakes, evaluate and consolidate ideas for Product roadmap
About the team
Paragon is a multi-tenant closed loop case management system (CMS). We support a variety of use cases, from providing support to Selling Partners and Amazon customers, to performing investigations on suspicious activities and completing compliance and risk related tasks.
Our charter is to provide foundational platform capabilities that allow businesses to customize their agent experience and optimize the operations and end customer experience.
In the next three years, we're investing in artificial intelligence (including machine learning solutions), and core functionalities in upstream and downstream activities.
We are open to hiring candidates to work out of one of the following locations :
Vancouver, BC, CAN
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of working cross functionally with tech teams experience
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Senior Partner Account Manager (Atlassian & DevOps)
We are looking to add an experienced Senior Partner Account Manager (PAM) to join our Partnerships team. Collaborate with the Director of Partnerships to build out the infrastructure for Rewind’s partner program within the DevOps, Atlassian and Microsoft ecosystems (Jira, Confluence, Bitbucket, Trel...
Senior Manager, Game Product Management - NHL
Experience communicating complex technical concepts to a variety of audiences, with experience presenting decks to multiple partners. Minimum of 5 years of Product Management, Game Design or equivalent experience required (In Live Services). Experience using data and insights to inform product devel...
Senior Manager, Project Management
Working under the direction of the department head, the Senior Manager, Project Management is responsible for all project management aspects of projects for clients and project teams, through the successful management of internal staff. The Senior Manager, Project Management also provides business m...
Senior Nurse Case Manager
Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, write texts, manuals or patient pamphlets, develop compliance program parameters, needs assessments and protocols. Clear communication to the manager...
Audit Quality Risk Management Senior Manager
Audit Quality & Risk Management (AQRM) within ORM, is responsible for monitoring the firm’s audit practice by executing such activities as the monitoring of the firm’s System of Quality Management (CSQM 1), facilitating the inspection of the firm by it’s regulators (including CPA bodies and CPAB), t...
Senior Manager, Identity & Access Management Onboarding (GCS)
The Identity and Access Management (IAM) Onboarding Team is looking for a Senior Manager to assume a leadership position and work towards onboarding applications to RBC's Identity and Access Management solutions in accordance with the IAM onboarding strategy and IAM goals. Critical Thinking, Cyber S...
Software Development Manager - Permission Management Systems
Experience building permission management systems. You will manage software development for Clio's permission management system for our large scale customers. Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of lega...
Senior Manager, Enhanced Due Diligence and High Risk Member Program
Experience/Education: Subject matter expert in AML/ATF and sanctions with proven Canadian experience gained through work experience in the financial services industry, including experience in AML/ATF systems and controls. The Senior Manager, AML/ATF Enhanced Due Diligence (EDD) & High-Risk (HR) Memb...
Senior Manager, HR Business Partner
Demonstrate strong competency within the functional areas of HR, including but not limited to: Employee Relations, Performance Management, Coaching, Employee Engagement, Compensation & Total Rewards, People Analytics, Learning & Development, LOA Management, Immigration, Compliance, Communications, a...
Expert Program Manager, Voice Implementation
A Degree in Consulting Category related disciplines and a minimum of six (6) years of related Consulting Category experience; orA Diploma in Consulting Category related disciplines and a minimum of seven (7) years of related Consulting Category experience; or A Certificate in Consulting Category rel...