Préposé aux services aux Visiteurs II

Visitor Services Attendant II

Reference number : CAP23J

Selection process number : -CAP-CBC-PR-EA- Parks Canada - Coastal BC Field Unit, Pacific Rim National Park Reserve

Bamfield (British Columbia), Pacific Rim (Tofino) (British Columbia), Pacific Rim (Ucluelet) (British Columbia), Pacific Rim National Park Reserve of Canada (British Columbia), Vancouver Island - Other locations (British Columbia)

GS-MPS-04 - Visitor Services Attendant II

40 hours a week, approximately May to October

$26.86 to $29.20 per hour

For further information on the organization, please visit

Closing date : 14 January - 23 : 59, Pacific Time

Who can apply : Persons who work or reside within a km radius of Ucluelet, BC within Canadian territory. All persons who have legal status to work in Canada.

Please indicate in your application the reason for which you are entitled to work in Canada : Canadian citizenship, permanent resident status or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

We will only accept on-line applications received via the jobs.gc.ca site.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

The asset qualifications are not essential to the job but may be an asset in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process.

Duties

Day in the life :

Welcome to Pacific Rim National Park Reserve, where nature is at your back door! Experience the west coast of Vancouver Island in all its glory.

We are currently seeking hardworking team members to join the Visitor Experience team in Pacific Rim National Park Reserve, and help visitors discover the natural treasures protected and presented by Parks Canada.

Pacific Rim National Park Reserve receives over a million visitors every year!

If you are skilled at communicating articulately, fostering open communication, identifying problems and finding solutions, dealing with situations proactively and persistently and taking initiative, this job may be for you!

Working as a front-line staff you can expect a fast-paced work environment where you will enjoy the opportunity to share your passion for the protection of the environment with visitors.

Present this amazing National Park Reserve to visitors by providing information and orientation on our programs, services, features, regulations, safety and wildlife messaging, and facilities to visitors whether it is in person, over the phone or electronically.

Work to resolve visitors complaints or concerns and ensure compliance to our policies. In the Long Beach Unit, you will rotate between different facilities / campgrounds and perform compliance rounds throughout the National Park Reserve.

You will work both independently and as part of a team. You may also perform patrols on the beach alongside Coastal Stewards, for instance, to enforce dog off leash regulation and to ensure public safety.

In the West Coast Trail Unit, you will be stationed either in the Gordon River or Pachena Bay WCT hiker registration facility.

You will be delivering up-to-date information to visitors to the WCT in person, by phone or electronically.

Part of your main duties will be to collect fees; issue permits and sell products in a fast-paced work environment. You will perform cash, credit and debit transactions, complete sales reports, stock inventory, maintain / clean facilities, compile information, create reports, complete forms, respond to emails, provide feedback, and record statistical data in Excel.

You will use a reservation system, a point-of-sale system, and a computer. You will also assist with troubleshooting and solving minor IT issues.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canadas outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues.

We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

Intent of the process

This process will be used to create a pool of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION :

A secondary school diploma, OR an acceptable combination of education, training and / or experience or traditional knowledge relevant to the position.

EXPERIENCE :

Experience interacting with the public in a reception and / or *orientation capacity : such as anticipating and meeting public needs and / or resolving complaints.

Experience working in a fast-paced environment.

Experience assessing situations and solving problems and / or finding solutions.

Orientation refers to situating visitors where they are on a map, identifying trails and facilities on a map, and providing directions.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

English Essential or Bilingual

KNOWLEDGE :

General knowledge of Parks Canada operations and the natural and cultural history of the Pacific Rim National Park Reserve (Long Beach, West Coast Trail, and / or Broken Group Islands).

Knowledge of cash handling procedures.

ABILITIES :

Attention to detail working in a conscientious, consistent and thorough manner.

Client and team focus providing quality service to visitors and coworkers.

Concern for safety identifying hazardous or potentially hazardous situations and taking appropriate action.

Problem solving and taking initiative identifying problems and the solutions to them and seizing opportunities that arise.

PERSONAL SUITABILITY :

Exercises sound judgment.

Personally connects with people.

Demonstrate Integrity.

Communicates effectively.

The following may be applied / assessed at a later date (may be needed for the job)

ADDITIONAL EXPERIENCE :

Experience working collaboratively in a small team environment.

Experience solving minor IT issues.

Experience working in First Nations traditional territories within Pacific Rim National Park Reserve.

OPERATIONAL REQUIREMENTS :

The position requires the incumbent to :

Make moderate physical effort to sit and / or stand for prolonged periods and / or to clean facilities / grounds.

Be exposed to noxious odors from car fumes, to dust, cleaning products and wet conditions.

Be exposed to variable weather conditions.

Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements.

Be exposed to minor injury when performing cleaning and maintenance activities.

Occasionally demonstrate tasks to others.

Wear a Parks Canada uniform and abide by uniform policy.

Work shift work, and / or evenings, and / or weekends and / or statutory holidays and / or provincial / territorial holidays at a variety of locations.

Work in a fast-paced work environment.

Conditions of employment

CONDITIONS OF EMPLOYMENT :

Obtain and maintain Reliability Status security clearance.

Possession of a valid class 5 Drivers License.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.

We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.