Production Manager

Position Overview The divisional Production Manager supports the management team and reports to the Operations / General Manager.

The Production Manager’s main function is to ensure efficient and timely production of services, within budget and to industry standard.

The successfulcandidate will be able to plan, organize and control the branch needs while overseeing staffing requirements and will streamline processes for operational effectiveness.

Job Duties Establish and facilitate departmental procedures which in turn enhance the production and efficiency of the department while supporting safety policies and procedures Implement, oversee and control the production schedule Supervise, review and revise crew scheduling, if required Oversee and review time and attendance of staff, as well as vacation approvals Monitor and regulate staffing needs to ensure optimum staffing levels are supporting business demands Interview and hire production staff in conjunction with Operations Manager and / or General Manager approval to support operation needs Analyze production, quality control and budgetary outcome of projects Oversee consumable and equipment stock and tracking programs for increased financial effectiveness Implement cost control programs or procedures Oversee, monitor and direct coordination and maintenance of equipment, vehicles and warehouse Oversee, monitor and direct coordination of company issued equipment, to include communication devices, laptops, iPads and tools Manage fleet vehicles : monthly vehicle inspections, fuel consumption, GPS tracking, proper cleanliness, record monthly kms on pool vehicles, budget maintenance and / or replacement of vehicle fleet, approve vehicle repairs, and direct vehicle assignments Perform job site visits to ensure quality of service and budgetary compliance Collaborate with management for preparation of on-call schedule Coordinate after hours emergency crews and work as required Assist Project Managers on large or complex Emergency losses, to include organizing heavy equipment, staffing and job site Health and Safety Audit and review emergency paperwork and processes to ensure compliance Participate in on-call rotation as the on-call manager, as required Follow all internal policies and procedures in association with varying protocols for restoration work Audit and implement policies / procedures and production levels in the content processing department.

• This will also include warehousing / storage of all contents Audit all personnel uniform requirements and needs Ensure efficient collaboration and coordination between departments for job completion Develop and implement policies and procedures for catastrophic loss (CAT) situations Provide excellent customer service Work under time constraints to meet specific timelines Monitor and schedule orientation and other training for new and existing employees in conjunction with Health and Safety Ensure attention to detail and keen sense of safeguarding other people’s property and information Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite Participates in and demonstrates an understanding of safety principles and practices;
• follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment Comply with all Belfor policies and procedures, as well as legislative requirements Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person Attend all Belfor sponsored training courses Responsibilities Human Resources : Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees Safety : Verify all Belfor documents are completed accurately;

maintaining employee records and compliance; ensuring compliance of all employees and subcontractors with provincial laws and Belfor policy at all Belfor locations and job sites Accountability : Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation Communication : Ability to communicate effectively and professionally with our staff and customers, both verbal and written Leadership : Ability to delegate, set expectations, and monitor progress of all direct reports Time Management : Proven ability to multi-task in a fast-paced environment Qualifications Post-secondary courses in business, project or construction management IICRC certification in either Water Restoration Technician (WRT), Fire and Smoke or Mould Remediation (AMRT) is required 4+ years Construction / Restoration / Insurance experience preferred 2+ years’ experience in a leadership role Experience and knowledge of provincial health and safety standards and WCB compliance Knowledge of project management principles and practices Knowledge of business and management principles and practices Comprehensive understanding of customer service, principles and practices Eligible to operate a motor vehicle per Belfor ’s vehicle policy Ability to work within a team or independently as needed Strong written and verbal communication skills Proven ability to multi-task in a fast paced environment Intermediate computer and / or tablet / iPad experience with Microsoft Office programs such as Excel, Word and Google Suite Willing to work evenings, on call and weekends when requested Periodic travel may be required Criminal Record Check Physical Demands Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time) Occasional lifting from 41 lbs +, assisted (up to 50% of the time) Access and mobility in tight spaces Fit Testing half and full face mask as needed, annual certification required Working at Heights - over 5 feet, periodically Sustained periods of standing, sitting, walking, bending, and kneeling