Branch Lead Temporary Contract (Full-Time) 12 Months Halifax, Nova Scotia

Job Description

As Branch Lead you are responsible for all day-to-day operations of your assigned branch. You ensure your team delivers a delightful low-cost and easy-to-use service to clients while meeting all compliance expectations. You train and coach your team to be cohesive healthy and engaged. You start each day by getting together with your team to review new communications workflows and goals.

You lead by example and guide your team to assist clients to find the right solutions for their shipping challenges. You work cohesively with our Client Support Compliance and Returns teams when troubleshooting client issues and you work hard to exceed your allocated daily target to keep above your monthly trend. You dedicate part of your day to working alongside your team merchandising products and signage to uplift the stores visual appearance and communication.

And at the end of the day you ensure your team delivers an end-of-day report highlighting the key daily numbers and creating an action plan for the following day based on your weekly plan.

Responsibilities to Clients and Partners

• Oversees all branch operations to ensure strict adherence to all compliance expectations policies and procedures
• Establishes and implements values vision and mission into everything we do
• Be a voice and ear for the team as well as for the business and the clients
• Provides coaching training and guidance to all branch personnel and mitigates conflict resolution
• Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business
• Promotes employee satisfaction with Employee Retention a key goal
• Provides support and regular feedback to the Executive Management Team
• Responsible for the cleanliness safety and organization of the branch
• Manages inventory effectively
• Responsible to ensure full compliance with all company safety and risk management policies and procedures
• Some receptions and administrative duties and the ability to handle all customer inquiries via telephone email and face to face
• Ensure the compliance of shipments and reviews are completed thoroughly and accurately
• Responsible for educating clients on shipment compliance needs (Canadian US Internationally re : restrictions weight dims packaging)
• Ensure batch accuracy during processing and uses the appropriate indicators for batch identification
• Responsible for complete BOL should be true and accurate
• Must possess the ability to provide proper and appropriate documentation / escalation of shipment and client challenges or inquires
• Ensure shipment processing and compliance reviews are completed within a timely manner
• Must support Drivers with loading and unloading freight.
• Perform fulfillment tasks as needed (picking packing shipping charging etc.).
• Additional responsibilities as required

Competencies

Client Service

Anticipation and responsiveness

Solution provider

Attention to detail

Teamwork and Organizational skills

Interpersonal skills

Qualifications :

Additional Information :

Additional Information

Class 1 safety shoes required (green triangle patch).

This is a Temporary Contract position (12 months) with a strong possibility of becoming permanent.

Pay rate : $18.25 per hour.

We thank you for your application but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment. As a federally regulated employer Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Remote Work : No

Employment Type : Contract

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Experience : years

Vacancy : 1