Tasks
- Answer incoming calls and identify traveler needs.
- Write and document each call in the Zendesk system.
- Guide customers according to their needs and refer them to various services.
- Provide personalized customer service for each call.
- Make optimal use of the resources and tools available.
- Know and refer to the terminal services.
- Establish a trusting relationship with the customers.
- Make airport intercom calls.
- Respond to passengers on site.
- Perform any other related tasks.
Advantages
- After 3 months of service within the company, an allowance is provided for the purchase of your uniforms.
- Schedule according to your availability.
- Stimulating airport work environment.
- Parking provided for work purposes.
- Accessible by public transport from Montreal with the 747 shuttle available 24 hours a day.
- Group insurance after 3 months for positions of 4 days a week and more.
Job requirements
- Excellent interpersonal skills.
- Perfectly bilingual (French and English), knowledge of a third language is a strong asset.
- Be available to work shifts between 4 and 11
- Have a minimum of two years of experience in telephone customer service.
Desired profile
- You are an outgoing and versatile person.
- You enjoy talking to people and finding solutions.
- You are respectful and a positive collaborator.
- You are customer service oriented.
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