Sales & Merchandising Account Manager (Ecommerce)

Company Description

Delmar is a premier manufacturer and wholesaler of fine jewelry, supplying exquisite pieces to major retailers across the USA, Canada, and globally, with a strong focus on online sales.

Our stunning showroom features an extensive collection of unique pieces alongside our regular line items.

Role Description

This is a full-time, on-site role located in Montreal, QC, as a Sales & Merchandising Account Manager (Ecommerce) at Delmar Jewelers.

In this position, you will be responsible for :

• Managing key accounts
• Developing and implementing sales strategies
• Building and nurturing strong client relationships
• Analyzing market trends
• Optimizing product assortments
• Driving sales growth

Your role will be pivotal in ensuring our clients receive exceptional service and products, contributing to Delmar's continued success in the jewelry industry.

Qualifications

• Prior experience in sales, account management, or merchandising
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office and CRM software
• Knowledge of e-commerce platforms and online sales strategies
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Fluency in English (written and spoken); additional languages are a plus

Detailed Job DescriptionGeneral Function

As an E-commerce Account Manager, you will manage established accounts, primarily focusing on U.S. retailers. Your responsibilities will include :

• Conducting detailed sales analysis
• Crafting compelling product proposals
• Overseeing the entire product life cycle
• Delivering exceptional customer service

You will receive comprehensive training and support, although prior experience in e-commerce or merchandising is preferred.

Required Qualifications

• Bachelor's degree
• Previous product or merchandising experience
• Strong analytical skills
• Excellent computer proficiency, especially in Excel
• Outstanding report-writing and verbal communication skills
• Ability to multitask and proactively address challenges
• Capable of working both independently and collaboratively
• Exceptional customer service skills
• Willingness to travel within Canada and the U.S.
• Fluent in English, both written and verbal

Additional Assets

• Prior experience or understanding of the e-commerce market
• Knowledge of the jewelry industry

Work Hours

• Monday to Thursday : 9 AM - 6 PM (1 / 2 hour lunch break)
• Friday : 9 AM - 2 PM / 3 PM (seasonal variation)
• Potential Sunday hours during holidays or peak periods

Why Join Delmar?

At Delmar, we are committed to fostering a healthy work environment that enables our team to thrive. We offer :

• Competitive salary : $60,000.00 - $75,000.00 per year
• Casual dress code
• Paid time off
• 2 weeks of paid vacation annually
• Secondary health insurance after 3 months
• Bonus pay opportunities

Location

Montreal, QC : Reliable commute or willingness to relocate before starting work is required.

Experience

4 years preferred in Sales Account Executives & Managers

Apply Today!

If you are excited about joining our dynamic Merchandising team and seizing the opportunities at Delmar, we want to hear from you.

Submit your CV and apply today to embark on an enriching career with us!

Job Types

Full-time, Permanent

Benefits

• Casual dress
• Paid time off

Flexible Language Requirement

French not required

Schedule

Monday to Friday

Supplemental Pay Types

Bonus pay

Work Location

In person

If you have a passion for jewelry, a drive for sales success, and enjoy building relationships with clients, we would love to hear from you.

Join us at Delmar and elevate your career in the exciting world of e-commerce jewelry!