Service Administrator

The Opportunity

Responsible for primary administrative support of Service Operations and secondary support for Parts Operations

The Role

• Greets visitors, customers and vendors
• Answering the telephone
• Managing incoming / outgoing mail
• Open service workorders
• Prepares estimates as required and obtain purchase order numbers
• Responds to customers in a timely manner; delivering strong internal and external service
• Check customer accounts and set up new accounts as required
• Strong communication between technicians, administration, parts and customers
• Posting time to workorders and completing payroll
• Builds and maintains strong customer relations including interacting directly, booking appointments, obtaining purchase orders and handling inquiries
• Take customer calls and schedule technicians for service work as required
• Ensures open lines of communication are maintained between the customer and service / parts department throughout the workorder process as needed
• Monitor shop job statuses and workflows for repair jobs. Ensure adherence to processes, timelines, estimates and schedules and report to service manager
• Issuing internal MRO purchase order numbers; track and receive vendor invoices
• Perform any other duties assigned

The Candidate

• Education : College diploma / Post secondary Education
• Work Experience : 2 years related experience in service, parts, supply chain or product support operations
• Knowledge : Basic knowledge of heavy equipment and / or truck & coach industry sectors is an asset
• Proficiency : Microsoft Office, including Outlook, Excel, Word and PowerPoint
• Environment : Work in a face paced office environment subject to frequent interruptions.
• Flexibility is required during specific high-demand periods

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.

We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial / commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few.

Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.

People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks.

Highlights include :

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Flexible work arrangements.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business.

As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

Together we get more done.