Servicing Administrator, Residential Services (12-month contract)

Job Details

Description

Servicing Administrator, Residential Services (12-month contract)

Toronto, ON or Calgary, AB

Salary : $45,000 - $55,000 / yr

CMLS Financial is looking for a Servicing Administrator, Residential Services to join our growing team.

As an important part of servicing our customers, you will be responsible to perform administrative functions related to bridge loans, mortgage payouts, discharges, and document management. The Servicing Administrator works closely with several internal functional areas, management, and external business partners to ensure customer satisfaction and compliance with regulatory expectations.

About the Role :

Maintain a thorough knowledge of mortgage products, services, and processes related to mortgage documentation, bridge loans, payouts, and discharges

Ensure customer satisfaction by processing bridge loans, payouts, and discharges accurately and with high quality, within Service Level Agreements (SLAs), and within regulatory requirements

Prepare payout requests in a timely manner and complete reporting as required

Prepare and execute discharge and amendments within the provincially regulated timelines

Collaborate and partner with internal and external departments to support daily operations, including reconciliation of invoices

Prepare and execute Bridge Loan set up and discharges as required and within provincially regulated timelines

Ensure documentation and guidelines of policy / procedure are followed, and capture detailed notes in customer files

Resolve errors, customer concerns and day to day challenges related to department responsibilities (escalate to Manager as needed)

Comply with all internal policies and guidelines, as well as all federally and provincially regulated policies and laws as related to AMLATF, KYC and Privacy laws

Assist with all internal / external audits as required

Protect private and confidential information

This role is for you if you have :

2+ years in residential mortgage payouts, discharges, and / or administration

A post secondary degree or related work experience

Proficiency in Microsoft Office, and other software applications

• Bilingual proficiency in French and English, both written and verbal (an asset)

Excellent customer service skills and problem-solving skills

Excellent oral and written communication skills

The ability to take initiative and can work independently

Strong organizational and time management skills, with the ability to manage multiple priorities

Strong interpersonal relationship building and listening skills

The ability to thrive in a team-oriented, fast-paced environment

Professionalism, judgment, and integrity in daily operations

High attention to detail

Who are we?

Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.

You will love working here

Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Our employees can gain valuable industry exposure, lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.

Equal Opportunity Employer

CMLS Financial is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal / Native American status or any other legally protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to hear from you!

If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today! We thank all applicants for their time in applying, however we will only contact those selected for an interview. Consideration of applications will begin immediately and continue until the position is filled.

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