The Opportunity : Customer Service and Connections Representative
Permanent, Full-Time bargaining unit position, based out of Yukon.
Read the full job description .
Who we are : Yukon Energy is the main generator and transmitter of electrical energy in the territory. Our plant facilities are on the Traditional Territory of Yukon First Nations.
There are 14 First Nations in the territory, and we are proud to work within these Traditional Territories in all our business operations.
What will you do : Work under the Customer Service Supervisor to support customer and billing services across all Yukon Energy service areas.
Responsibilities :
- Provide customer service and billing support.
- Ensure all work is performed efficiently and effectively.
- Properly document all activities according to regulatory requirements and Yukon Energy’s policies and procedures.
What you need to succeed :
- Office Administration education from a recognized post-secondary institution.
- 2-year certificate or 3 years of related work experience in an administrative role
- Valid class 5 driver’s license
- Proficient with Microsoft Office programs, including, Word, Excel, and Outlook
- Demonstrated leadership / supervisory skills.
- Well organized with excellent time management skills
- Strong client service orientation with good interpersonal and conflict resolution skills.
- Ability to work in a team and cross-cultural environment.
- Experience with Oracle Customer Cloud Services or end-use customer billing software is an asset.
- Knowledge of the Yukon’s electricity system and regulatory environment, and Yukon Energy’s operating system is considered an asset.
What is in it for you : We offer a competitive starting rate and the opportunity to grow your career experience in a fast-paced, challenging environment.
Customer Service Representative (Canada) – Day, Evening and Overnight Agent, 24/7/365
Leveraging their expertise in customer service and Teladoc Health services, they adeptly manage inbound and outbound calls, coordinate transfers to clinicians, schedule intakes and appointments, and consistently deliver top-tier service. The Customer Service Representative (CSR) position is pivotal ...
Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre | Air Canada
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all its customers a positive and mem...
Customer Service Representative
As a Customer Service Representative, you will be responsible for working directly with our customer service team to increase and support our promotional event & sales strategies. Customer Service Representative - New Expansion!. For our Customer Service Representatives, we are looking fo...
Customer Service Representative
Resolving customer inquiries and requests and ensuring strong customer satisfaction. Handling inbound calls and emails in a professional manner. Working with various internal teams to ensure prompt and accurate order processing and delivery. You have at least 1 year experience within a Admin Assista...
Customer Services Representative - Cottonwood Branch
While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach ...
Customer Service Representative
Resolving customer inquiries and requests and ensuring strong customer satisfaction. Abzac gives itself means of being geographically close to its customers and the markets thanks to his factory network of production. Handling inbound calls and emails in a professional manner. Working with various i...
Bilingual Customer Sales and Service Agent - Call Centre | Air Canada
As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfe...
Customer service representative
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Supports customer requests for banking services, including handling transactions and supporting customers who walk into the b...
Bilingual Customer Service Representative (18 month contract)
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment. Provides prompt and ...
customer service representative - call centre
Answer inquiries and provide information to customers. Address customers' complaints or concerns. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. ...