Delivery Manager

International Financial Group
Toronto, Ontario
33 $ / heure
Temps plein

Our client, a Top 5 Bank in Canada is looking to hire a Delivery Manager to their team for an initial 12 months of contract with a possibility of extension / conversion.

This role is currently hybrid, 1 days per week in office in Toronto.

Responsibilities Include :

  • Support Journey Managers : Assist in digital campaigns, publishing, user experiences, and digital sales activities to enhance customer engagement.
  • Error Investigation : Work with the Campaign Enablement team to investigate and resolve pre-production or post-production errors related to digital campaigns.
  • Regulatory Compliance : Monitor and ensure adherence to CASL, anti-spam, and privacy regulations to maintain compliance in all digital marketing activities.
  • Collaboration with Channel Partners : Identify and optimize opportunities for collaboration with channel partners, focusing on retargeting, deep-linking, and campaign enhancements for an omnichannel experience.
  • Data-Driven Recommendations : Partner with Analytics, Data Science, and Marketing Science teams to measure channel performance and provide optimization recommendations based on customer pain points and key learnings.
  • Customer-Focused Culture : Promote a customer-centric approach to deepen client relationships and leverage broader Bank resources and knowledge.
  • Risk and Compliance Management : Ensure day-to-day activities align with the Bank's risk culture, risk appetite, and regulatory obligations, fostering a compliant and effective operational environment.

Must Have Qualifications

  • 3+ years' experience with digital marketing platforms such as Responsys, Adobe Campaign, Salesforce Marketing Cloud, Adobe Experience Manager, and Adobe Journey Optimizer (1 or 2)
  • 3+ years' experience in leading and coaching a high-performing team
  • 2+ years of experience with an email platform migration
  • 1 year of experience with Adobe Analytics
  • 2+ years of experience working with Microsoft Office products (Excel, PowerPoint, Word and Sharepoint).

Nice to have Qualifications

French and / or Spanish language skills are preferred.

If you are qualified and interested in discussing this role in more detail, please submit your resume to [email protected]

For other opportunities please visit www.ifg-global.com

VMS1

Il y a plus de 30 jours
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