Supports and Financial Services Coordinator (SFSC) Talent Pool
About Us
A successful society is defined by its people and the opportunities available for them to fully and actively participate in all aspects of life and provide for themselves and / or their families.
The Department of Senior, Community and Social Services works alongside other Government of Alberta programs to foster a society in which families are secure and resilient, individuals have safe, sustainable employment, vulnerable Albertans have the supports they require, and no one is left behind.
You can be part of helping us make a difference!
The Department of Senior, Community and Social Services leads income, employment, disabilities and community-based supports, family violence prevention, and family & community support services.
To find out more about our work visit :
The Employment and Financial Services (EFS) Division is responsible for policy development and delivery of employment and income services including contracted employment services, career resources, and the Income Support (IS) and Assured Income for the Severely Handicapped (AISH) programs.
Job Information
Job Title : Supports and Financial Services Coordinator (SFSC)- Talent Pool
Job Requisition ID : 49579
Ministry : Seniors, Community and Social Services
Location : Various Locations Across Alberta
Full or Part-Time : Full Time
Hours of Work : 36.25 hours per week
Regular / Temporary : Regular / Temporary
Scope : Open Competition
Closing Date : Open until filled
Classification : Program Services 1
Salary : $2,165.27 to $2,814.70 Bi-weekly ($56,513 - $73,463 / year)
Role
Are you looking for your next challenge? Do you have strong customer service skills? Are you experienced with diverse and vulnerable groups?
Are your computer skills exceptional? Do you pride yourself on your organizational, problem-solving skills and communication skills?
Do you like working in a fast-paced team environment and thrive at multitasking? If so, we have the opportunity for you!
As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program.
This includes assisting Albertans towards realizing their action plan goals, through the provision of support services, and the issuance of financial benefits.
In this role, you will most frequently interact with clients by telephone, review documents, review files and reports, and utilize several computer applications and systems simultaneously.
You will monitor and support the Albertans' action plan by ensuring the Albertan is committed and accountable for progress towards their self sufficiency.
In order to be successful in this role, you will need to be able to research, understand and apply legislation; have knowledge of the Income and Employment Support Act and be skilled in assessment, critical thinking, conflict resolution and active listening.
Responsibilities involve the following :
- Assessing and meeting client needs on a regular basis or referring / recommending appropriate interventions including :
- Advising clients of their rights; income support benefit entitlements and their responsibilities.
- Providing referrals and support to help benefit recipients access employment and training services, and labour market information and community resources.
You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress and utilize problem-solving and de-escalation techniques to assist individuals with appropriate intervention resources.
This competition will be a talent pool opportunity where candidates are able to apply and be considered for upcoming vacancies across the province.
Qualifications
Required :
Two-year Diploma or Degree in a related field; no experience required. Equivalencies will be considered.
In your Cover Letter please describe how you demonstrated the assets listed below in your previous role(s).
Assets :
- Experience working with diverse and / or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances);
- Experience in providing direct customer service to clients.
- Experience in navigating simultaneously through different web-based computer systems combined with proficiency with keyboarding.
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