Customer Service Representative - Ottawa

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WHAT’S THE JOB?

We are presently looking for a Customer Service Representative at our Ottawa branch.

Schedule : Monday to Friday

Status : Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer / sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches.

You will work with a great branch team to deliver the following :

• Be an all-around champion who can understand customer needs and advise best solutions for a positive customer experience (customer facing)
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
• Verify pricing and availability of product with outside sales / customers. Adjust pricing for customers when necessary and apply refunds / returns for customer accounts
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
• Updating, referencing, and maintaining customer accounts in our inventory / CRM system
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Updating and referencing the company’s CRM system (Oracle)
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
• Other duties as required.

Este trabalho é para você?

Here is what’s important to have to apply :

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
• Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
• 2+ years’ experience in a similar role dealing with customer in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Computer experience : Microsoft Office,
• Excellent organizational skills and attention to detail
• Enjoys working in a fast-paced customer facing environment.

Um pouco mais sobre nós

HERE WE GROW’ AGAIN!

On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States.

With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada.

We are excited to add new complementary products to our already broad offering of exterior building solutions.

In support of this acquisition, Saint-Gobain has an exciting career opportunity for a Customer Service Representative at our Ottawa branch to join our team.

Informação importante

We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.

• Besides a great work culture where we work hard, while trying to have fun with various events, regular companywide activities geared towards our employees and a strong safety culture
• Excellent healthcare benefits package
• Family Focus & Balance : Parental leave, paid time-off and Employee Assistance Program.
• Financial Security : Competitive RRSP plan
• Volunteer Day off : Give back to the community each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.
• LiveWell Program : Rewarding you for living a healthy lifestyle.
• And more!

Política de privacidade

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request.

This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).