Customer Assistant

About Us

WAM Canada BHM Inc. is a leading company in Bulk Handling Machinery, dedicated to providing exceptional service and high-quality products to our valued customers.

As part of WAMGROUP, a global leader in the sector, we benefit from the extensive resources, expertise, and innovative solutions that our parent company offers worldwide.

We are currently seeking a motivated and detail-oriented Customer Assistant to join our team and contribute to our continued success.

Job Summary

The Customer Assistant will be responsible for a variety of administrative and customer service tasks, including entering purchase orders (PO) into the system, issuing purchase orders (PO) and sales orders (SO), generating invoices, answering phone calls, managing office supplies, and performing other related duties.

The ideal candidate will be organized, proactive, and capable of handling multiple tasks efficiently.

Key Responsibilities

• Order Management :
• Processing Orders : Handle and process orders received through various communication platforms, ensuring all details are accurately entered into the system for easy tracking of costs and profits.
• Data Entry : Accurately and promptly enter purchase orders (PO) and sales orders (SO) into the computerized accounting system.
• Invoicing : Generate and process invoices, ensuring accuracy and timely delivery to customers.
• Payment Processing : Obtain and process payment information from customers for credit card purchases.
• Record Keeping : Maintain comprehensive records of all transactions for proper monitoring and reporting.
• Customer Service :
• Answer incoming phone calls and handle customer inquiries professionally.
• Provide information about products, services, and order status to customers.
• Address and resolve customer complaints or escalate them to the appropriate department.
• Office Management :
• Monitor and manage office supplies inventory; place orders as needed to ensure stock levels are maintained.
• Organize and maintain office filing systems, both electronic and physical.
• Assist in coordinating office activities and events.
• Administrative Support :
• Assist with the preparation of reports, presentations, and other documents as needed.
• Perform data entry and update customer records in the system.
• Support other departments with administrative tasks and special projects as required.
• Communication :
• Liaise with suppliers, vendors, and customers to ensure smooth operations.
• Maintain clear and effective communication with team members and management.
• Other Duties :
• Perform other related duties as assigned to support the overall goals of the company.

Qualifications

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Proven experience in a similar administrative or customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with order processing systems and software (e.g., ERP systems, SAP).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Positive attitude and a customer-focused approach.
• Proficiency in English and French; knowledge of Italian is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Friendly and supportive work environment.
Il y a 3 jours