Looking for a greatopportunity to work in Canada’s largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you!
Mercedes-Benz Langley is currently looking to fill aposition of a Service Receptionist.
The primaryfunction of the Service Receptionist is to administer to incoming walk intraffic & answering & properly directing inbound dealership callsthrough to the parts and service department.
EssentialDuties :
- Greet customers upon their arrival at dealership.
- Answer all incoming calls promptly, and direct call to appropriate individual.
- Handle general inquiries from callers.
- Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
- Refer messages to correct party in a timely manner.
- Inform telephone company maintenance department of any switchboard malfunctions.
- Collect payment from customers and issue receipts for goods and services.
- Prepare invoices and record amounts received.
- Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager.
- Record / balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond;
verify cash on hand to float.
- Handle customer complaints with integrity and confidence and, if necessary, direct customers to Service Advisor or other appropriate individuals.
- Process invoices.
- Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
- Follow close out procedures and final balancing at end of shift
- Ensure work area is neat and clean and exhibit an informed, professional approach with all customers.
- Perform clerical duties such as arranging for couriers and proofreading, and assist other administrative departments as necessary.
- Attend all department meetings.
- Follow all company and manufacturer policies, directives and procedures.
- Perform any other duties as required.
Advantages of the DilawriLifestyle :
- First hand mentoring from auto industry leaders
- Innovative, exciting work environment
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