Franchise Conversion Specialist (Central Western Ontario)

Who We Are : Simplicity Car Care is one of Canada’s fastest-growing automotive franchise networks with 100+ collision centers across the nation.

Our vision is to make car care simple and affordable for every vehicle owner in the world. Simplicity ’s commitment to the environment, our communities, and our people allows us to be Trailblazers.

The Opportunity : Simplicity Car Care Central West Ontario is looking for a Franchise Conversion Specialist to join our growing team! We are looking for someone who is ready to take the next step in their Collision Repair Career.

The Franchise Conversion Specialist (FCS) is responsible for overseeing the conversion of established Auto Collision Repair Shops to Simplicity Car Care (SCC) Branded Collision Repair Centers.

The FCS will work with their Simplicity Regional Performance Manager to ensure a successful and smooth transition for the Franchise.

The FCS is responsible to ensure that Shop owners, leadership, and employees are ready to deliver auto repair services through the industry-leading, Simplicity Repair Process (SRP).

The FCS will plan, coordinate, operationalize, and trouble-shoot the complete conversion process within 90-days of a franchise partner signing with the Simplicity Car Care Network.

The FCS for Central West Ontario supports shops of varying sizes throughout their region. A Simplicity Conversion Process includes ensuring that all shops meet readiness parameters and the installation of and training on SCC software and hardware.

The FCS will prepare shop contacts and integration into the SCC Network, readiness checklists, and training on SCC processes and procedures so that each new Franchise reflects SCC Brand Commitment to excellence that customers and insurance partners expect.

The FCS is responsible to track the conversion progress through Gantt Charts and maintaining clear communication with Regional Performance Managers about the progress.

The FCS will work remotely from their home office however they will be required to travel throughout Central Western Ontario and have an ability to travel 50% of the time.

Key Duties and Responsibilies

• Ensure that each conversion meets the Simplicity Brand Standard in :
• Interior / exterior signage, uniforms, and shop appearance
• Customer Service Standards for email, phone, and communication etiquette
• Big 4 & File Management
• Estimates, Parts Management, and Invoicing
• Establish and monitor Shop production goals and standards throughout the conversion process
• Measure quality standards by inspecting both in-process repairs and pre-delivered repairs while the Shop is in the conversion process
• Guide franchisees for their first 90 days through the on-boarding with onsite and virtual training
• Provide regular updates on program progress to Regional Performance Manager, ensuring issues and integration problems’ are addressed in a timely and effective manner

Required Education and Experience

• 1 2 years of Automotive & Collision Repair Experience
• Proven success in project management ensuring a full scope delivery from strategy to implementation to evaluation
• Experience in training and evaluating operational concepts to varying levels of professionals
• Working knowledge of :
• Audatex and / or Mitchell or similar estimating systems
• Summit Management, Repair and / or Bodyshop Connect Systems
• Google Platforms
• Proficient with Microsoft 365, including Excel and Gantt Charts
• Proven leadership experience in a collision repair environment or similar role
• Valid G’ Class Driver’s license and clean driving abstract
• I CAR Platinum certification is an asset

What You Bring :

• You like having a plan and following processes with a high-degree of accuracy
• You can flex your energy levels and work rhythms to meet the demands of different work cycles
• You believe that success is in the details and you like checking things off your to-do list
• You can be flexible and responsive to your checklist prioritizing and problem solving in response to changes in demands
• You like to bring people along in a program , engaging them through encouragement, motivation and inspiration
• You can establish credibility in your area of expertise
• You can communicate effectively both verbally and in writing

Our Values : Our values drive every relationship and decision in our daily work. If these values speak to you , we would love for you to apply!

• We Wow Our Customers
• We Value Our People
• We Keep It Simple
• We Build Relationships
• We Innovate to Create Solutions

What We Offer

• Comprehensive Benefits Extended health care, dental, vision
• Automobile allowance
• Bonus pay
• Tuition Reimbursement
• Opportunities for career advancement

Diversity, Equity & Inclusion : Simplicity Car Care is committed to Diversity, Equity and Inclusion. We welcome all qualified applicants to apply including individuals with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Location : Central West Ontario

Address : Remote (Work from Home and Travel to Client Shops)

Department : Operations

Reports To : Regional Performance Manager

Direct Reports : No (non-management)

Salary : $70,000 - $90,000