Marketing Merchandiser

Position Job Title : Marketing MerchandiserLocation : Vancouver, BC (On-Campus)Reports To : Project Manager Strategic Initiatives

Primary Purpose :

The Marketing Merchandiser plays a pivotal role in supporting our university’s brand by ensuring a well-curated and efficiently managed range of merchandise available both online and at our in-person store.

This role encompasses a blend of inventory management, ordering, and operational duties aimed at providing a seamless shopping experience for our community.

Specific Responsibilities :

Manage and maintain accurate inventory levels to prevent overstocking or shortages, ensuring optimal availability of merchandisePlace timely orders for merchandise based on historical sales data, current market trends, and inventory levelsOperate and oversee the day-to-day functioning of the in-person university store and the online store platform, ensuring operational excellenceDevelop and implement visual merchandising standards to optimize product visibility and sales, both in-store and onlineAnalyze sales and customer feedback to identify popular items and potential new merchandise opportunitiesCoordinate with suppliers and vendors to ensure timely delivery, quality compliance, and advantageous terms for merchandise procurementCollaborate with the marketing team to promote merchandise through various marketing channels, enhancing brand recognition and revenue generationHandle customer inquiries, concerns, and returns in a professional and efficient manner, ensuring high levels of customer satisfactionMonitor and report on key metrics such as sales trends, inventory turnover, and customer engagement, providing insights for informed decision-makingFoster a positive shopping environment through exceptional store maintenance, customer service, and staff supervisionContribute to the development and execution of seasonal and promotional events and campaignsAssist in the preparation and adherence to the merchandise budget, identifying cost-saving opportunities and providing financial reports as requiredKeep up-to-date of the latest retail trends, technologies, and best practices, implementing new processes to enhance operational efficiency and customer satisfactionAssist in the creation and dissemination of engaging social media content to promote the university’s merchandise, special offers, and in-store / online events, in collaboration with the social media teamFacilitate the procurement of custom merchandise for various university departments, ensuring adherence to brand guidelines, budget constraints, and delivery timelinesPerform other related duties as assigned to support the overall goals of the university and the department

Position Requirements :

Competencies :

Strong organizational, multitasking, and problem-solving skillsExcellent communication and interpersonal skills, with a customer-centric approachAbility to work flexibly in a fast-paced retail environment, including weekends and holidays as requiredProficient in retail management software, Microsoft Office Suite, and e-commerce platforms

Education and Experience :

Bachelor’s degree in Business, Marketing, Retail Management or a related fieldProven experience in retail merchandising, online sales platforms, and inventory management

Diversity and Inclusivity Statement

University Canada West is strongly committed to equity, diversity and inclusivity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons and others who may contribute to the further diversification of ideas.

The University recognizes that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.

g., parental, elder care and / or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, the University will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Land Acknowledgement

At University Canada West (UCW), we acknowledge that the territories on which UCW and its campuses are situated are the traditional, ancestral and unceded territories of the

xʷməθkʷəy̓ əm

Musqueam),

Sḵwx̱ wú7mesh

Squamish) and

Sel̓íl̓witulh / səlilwətaɬ

Tsleil-Waututh) Nations. We thank them for having cared for this land since time immemorial, honour their graciousness to the students who seek knowledge here and iterate our dedication to valuing the ongoing contributions of Indigenous peoples and communities.