Medical Imaging Aide/Clerk - Langley Memorial Hospital

Detailed Overview

Performs client registration and check in, places appointment reminder calls to clients, relays pre-test preparation information to clients, and may reschedule and / or book client appointments as required.

Assists Technologists with positioning and lifting clients as directed and / or escorting patients to and from exam room.

Monitors and replenishes department inventories and ensures core supply levels are maintained, performs cleaning and tidying functions of the area, performs clerical functions, and acts as receptionist to support the delivery of client care to ensure client / family needs are met above all other concerns.

Responsibilities Registers clients by methods such as obtaining essential or changed information from patients and / or patient documentation, completing a variety of forms, and entering patient demographic information into the hospital's computerized patient information system in accordance with established procedures.

• Reschedules and / or books appointments in accordance with Radiologists' established priority level and medical / technical staff schedules by methods such as receiving requests / requisition, responding to patient arrivals, checking schedules for appropriate times, identifying pre-test instructions such as pre-test diet, contacting patients, units / physician offices to confirm appointments and relay instructions;
• posing questions from established questionnaire or as directed by radiologist and / or technical staff to screen patient for contra indicators, follows up with referring physicians for requisitions not yet received;

adjusts schedules and makes alternate arrangements for appointment cancellations or changes in facility operations to ensure optimum booking time is used and patients' appointments are scheduled in a manner that meets their needs.

Notifies patient of pre-examination payment requirements where applicable. Assists with mobilization of clients as directed by technical and / or nursing staff, by escorting patients into scan room, positioning, lifting and / or transferring clients on and off beds, treatment tables, stretchers and wheelchairs, following prescribed safe techniques and lifting practices such as utilizing mechanical lifts and / or slide boards as required.

Monitors inventories in procedure rooms, utility areas, linen areas, supply cupboards, carts, and outpatient areas by reviewing core supplies to identify depleting stock, creating order list for Supervisor to review and approve, receiving supplies, and checking ordered supplies match those received.

Replenishes items such as linen, contrast, needles, swabs, syringes and drapes by unpacking supplies upon receipt and storing in appropriate areas.

Cleans and maintains counters in scan control, front desk, and cleaning monitors, keyboards and telephones by wiping and spot washing with appropriate cleaners and disinfectants.

Acts as receptionist by performing duties such as greeting and directing clients and visitors to appropriate areas, assisting staff, answering telephones, taking and / or relaying messages and responding to general enquiries related to patient appointments and / or release of patient information in accordance with established policies and procedures.

Phones security and / or emergency as requested in accordance with Code and organizational procedures. Performs clerical functions such as operating a facsimile and / or photocopier, opening, date stamping and forwarding mail to appropriate areas, signing out / in images / films for exams or other facilities, printing out from the Picture Archiving and Communication System (PACS) radiology images by following set procedures for image generation, and completing requisitions for approval of replacement stationary items as required.

Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.

Performs other related duties as assigned. Qualifications Education, Training and Experience Grade 12 plus two year’s recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities Ability to keyboard at 40 wpm. Knowledge of medical terminology. Ability to communicate both verbally and in writing.

Ability to deal with others effectively. Physical ability to perform the duties of the position. Ability to organize work.

Ability to operate related equipment.