Customer Service Representative

PrimaryObjective :

Receivesrequests for orders from customers. Makes quotations on standarditems writes orders and relays pertinent order information tocustomers.

The Jr Customer Service Representative is responsiblefor customer service of all clients. Ensures that each clientreceives their goods with a level of customer service that exceedsthat of competitors in the industry and that of ourclients.

KeyResponsibilities :

Provides information to customers by verifying understanding ofrequest; answering questions; offeringassistance.

Initiates service by recordingrequests; forwarding to dispatching.

Collectsrevenue by receiving and recording payments.

Resolves billing problems by identifying the problem; explainingprocedures; forwarding required adjustments.

Improves quality results by evaluating processes; recommendingchanges.

Updates job knowledge by participatingin educational opportunities.

Upsells customerorders when opportunity exists

Enter orders inLess Mess portal

Liaise with distributorsoutside corporate office for order updates

Follows up with customers regarding satisfaction and generatefuture orders

Maintain rapport with customers toachieve best possible

Communicate with dispatchto ensure customerfacing routing issues resolved

Assist in other areas as need be

Other dutiesassigned by the TeamLead

Key Contacts / Relationships External and Internal :

1.Managers / Supervisors 4. Customers

2. Team Members5. Public

3. Dispatcher Working Hours : 3

JobDescription :

Normal business hours are Monday to Friday as early as 6 : 00 am to6 : 00 pm Eastern Time Zone.

Also Saturdays can berequested to work.

Additional / overtime hours asper business requirements flexibility (including weekends) requiredwith significant time investment during peak periods and whenworkloadnecessitates

Education / ProfessionalDevelopment / Work Experience :

2years of customer care clerk experience

College / University preferred

Sales experiencepreferred but not arequirement

BehavioralCompetencies :

Excellent communication skills verbal andwritten

Manage multiple relationshipswell

Problem and conflict managementskills

Able to flourish in a fast pacedenvironment

Handle pressure and remain calm inall situations

Ability to work independently andin a team environment

Customer serviceorientation positive professional and responsive

Computer Proficiency