- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 30 to 40 hours per week
- Education :
- Expérience :
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Internet
Security and safety
- Bondable
- Criminal record check
Transportation / travel information
Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
Experience
1 year to less than 2 years
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available
- Parking available
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