Customer Service Representative

Position Description

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada.

Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people.

Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 70% Indigenous employees working at locations across Canada.

About the Role

Reporting to the Branch Manager, you will join the Customer Service team at our Winnipeg branch. As a Customer Service Representative, you will assist customers with a variety of financial activities, like making deposits, withdrawals, bill payments, and cashing cheques.

As you get to know our customers, you will be able to help them identify some of their financial needs and provide them the best solution through FNBC’s products and services, while adhering to internal and regulatory policies and procedures.

This is a permanent full-time opportunity.

About You

You are a highly motivated individual who is passionate about providing a high level of customer service. You have a keen eye for detail and possess strong organizational skills.

You are highly adaptable, professional and efficient and enjoys working with others!

Qualifications Required

You Must :

• have your high school diploma, GED, or equivalent;
• have strong interpersonal skills; be able to add, subtract, multiply, and divide in all units of measure; use a calculator and computer;

use Microsoft Office; stand for extended periods of time

experience with financial institution software systems preferred

cash handling, customer service, and / or sales experience preferred

have acceptable criminal and credit checks

On the job training will be provided

Job Location

This is a full-time position at our Winnipeg Branch location