Client Services Representative, Cervical Cancer Screening - Provincial Laboratory Medicine Services (PLMS)

Client Services Representative, Cervical Cancer Screening

Provincial Laboratory Medicine Services

Vancouver, BC

Please note this position is in the Cervical Cancer Screening Lab.

What you’ll do

• Process test requisitions by receiving specimens and completing requisition forms, entering patient data into computer;
• issuing new patient identification number where required and identifying duplicate records; correcting errors and omissions in patient demographic data;

checking for accuracy and completeness of information.

Receive and handle specimens by locating the slides and verifying pertinent information, and retrieving slides needing expediting;

corresponding with external physician offices; file and organize records, such as requisitions and slides.

• Operate a phone, responds to telephone inquiries, directs calls, refers problems to supervisor.
• Receive telephone / fax requests for information or test results and handles the request personally or redirects to appropriate individual according to established procedures.

Receive and document information on incoming requests.

• Respond to routine correspondence and verbal enquiries from medical personnel regarding patient information.
• Fax test results and forwards requests for test interpretation to a Medical Laboratory Technologist in accordance with established procedures.
• Obtain or clarify missing or questionable information by contacting appropriate areas and enter missing or corrected information into computer system.
• Utilize computer software programs to search and retrieve patient information, including the Cancer Agency Information System, the Laboratory Information System, provincial health registry databases.

Print reports as required.

• Assist with completing test information by contacting specimen submitters when required sample information is incomplete.
• Assign correct personal health numbers to requisitions or reports by selecting from pre-established tables.
• Compare duplicated documents and perform merges by either adding or deleting appropriate data.
• Operate office equipment such as photocopiers and fax machines.
• Perform other related duties as assigned.

What you bring

Qualifications

Grade 12, medical terminology and two years’ recent related experience or an equivalent combination of education, training, and experience

You will also have

• Ability to keyboard at 45 wpm.
• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work deal with others effectively.
• Ability to operate related equipment.
• Ability to organize work.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That’s why we’re focused on your care too offering health, wellness, development programs to support you at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Location : 655 West 12th Avenue, Vancouver BC, V5Z 4R4

Applications will be accepted until position is filled.

Hours of Work : Monday Friday, 0700-1500, 0800-1600, 0830-1630

Requisition # 165564E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

provides laboratory testing at 31 sites across the lower mainland and central coast of BC, including acute care hospital laboratories and specialty laboratories.

PLMS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include : Respect people Be compassionate Dare to innovate Cultivate partnerships Serve with purpose.

Learn more about PHSA and our programs :

PHSA and PLMS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.

True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination.

Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.