Administrative Supervisor, Child Health

Administrative Supervisor, Child Health

OP-Psychiatry Clinic

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Business Operations Managers, the Administrative Supervisor is responsible for a variety of administrative and operational functions, related to the daily operations of Child Health programs.

The position supervises designated staff, including scheduling, authorizing requests, providing functional / resource direction and guidance, and overall performance management.

As a member of the Child Health Administrative team, and in collaboration with the Senior Directors, Business Operations Managers and Program Managers, the position completes special projects related to business process redesign and overall continuous quality improvements across programs.

What you’ll do

Provides daily supervision and functional guidance to delegated staff using effective management techniques (, monitoring performance, coaching, and skill development) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards.

Investigates work and staff issues, conducts first-level performance management, escalating complex discipline issues as may be required.

• Acts as a resource across Programs by providing functional guidance regarding staffing, policies and procedures, business processes, and system navigation.
• Manages the recruitment and selection process for designated staff vacancies, including initiation of posting, screening of applications, scheduling / conducting interviews involving clinical representatives as required, and completing reference checks.

Negotiates start date with incumbent’s immediate supervisor and arranges orientation of incumbent in designated area. Completes and signs Human Resources documentation to affect the change(s).

Responsible for probationary and annual performance review process for designated staff by soliciting / compiling feedback, and reviewing it with the employee.

Appropriate and timely follow-up is conducted.

• Ensures that rotations for delegated areas are correct and appropriately coded. Authorizes and schedules relief staff as required to maintain staffing levels and minimize disruption.
• Participates in LEAN, business process re-design and other quality initiatives for the designated programs and facilitates implementation of approved modifications to ensure optimal use of organizational resources and safe delivery of patient care.
• Collaboratively supports planning for and integration of new medical staff into the programmatic structure. Performs timekeeping function, inclusive of hours submission and vacation bank management, for all physicians within designated portfolio(s).
• Assists in the compilation of annual and ad hoc capital budget requests. Orders any minor equipment as directed.
• Completes and submits e-forms related to postings, new hires, transfers, leaves and resignations.

What you bring

Qualifications

• A level of education, training, and experience equivalent to grade 12 education or higher, and secretarial or business training, plus a minimum of five years related experience as an administrator, co-ordinator or supervisor.
• Proven leadership experience in a management role including successful management of staff in a unionized environment.

Demonstrated capability of maintaining high level of effectiveness and performance under pressure.

Excellent oral and written communication skills with the ability to communicate effectively and tactfully with individuals at all levels, both internal and external to PHSA, C&W and UBC.

Ability to work independently, plan, organize, coordinate, prioritize and meet deadlines.

• Advanced level of computer proficiency in Microsoft Office Suite and a working knowledge of PC applications.
• Physical ability to perform the duties of the job.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have : Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That’s why we’re focused on your care too offering health, wellness, development programs to support you at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Salary Range : - / year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Salary will be prorated accordingly for part time roles.

Location : 4500 Oak St, Vancouver, BC V6H 3N1

Closing date : Applications accepted until position is filled

Hours of Work : 0800-1600 (Monday to Friday)

Requisition # 164464E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include : Respect people Be compassionate Dare to innovate Cultivate partnerships Serve with purpose.

Learn more about PHSA and our programs :

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.

True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination.

Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.