Senior Manager Operational Risk and Control

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values Care, Commitment, Community, and Confidence.

This is an exciting time to join Personal Insurance Operational Risk & Controls function at Aviva Canada. We are growing and are looking forward to adding risk professionals with strong property and casualty insurance backgrounds to our team.

The function is responsible for implementing and embedding risk & control frameworks across Personal Insurance. Do you enjoy identifying, assessing and managing risk as part of running your day to day operations?

Does the opportunity to design and perform controls to mitigate risk exposures, including control testing, and highlighting inadequate processes and unexpected events / incidents motivate you?

We will challenge you to implement risk and control improvements. This is an individual contributor position, there are no direct reports.

Working with the Personal Insurance Manufacturing team you will be accountable for providing an aggregated view of all existing and emerging operational risks facing our $3.

7B Personal Insurance business.

What you’ll do

Collaborate with Personal Insurance leadership to develop and manage an effective and embedded risk tolerance framework for operational risks.

Ensure that the Manufacturing team has a holistic view of its control environment and will partner with key partners to build and implement remediation plans for red controls.

Provide the team with insight into the operational risks that it faces through qualitative and quantitative methodologies.

Support the AVP in executing on Risk & Controls function mandate : implementing and embedding risk and controls frameworks across Personal Insurance.

Contribute to the development and implementation of procedures and processes within the team to assure that Operational Risk & Controls Management (ORCM) and risk management framework is adopted and maintained in a pragmatic and consistent basis.

Monitor the risk and control status, by regularly reviewing controls, and assessing inherent and residual risk.

Conduct checks to make certain that the risks are within risk tolerance and obtain evidence of this for internal and external stakeholders.

This includes maintenance of the iCare system (Aviva Canada GRC tool) and updating evidence when necessary.

Provide support to ensure that operational risk reporting meets the requirements of the Executive Committee, Personal Insurance Committee (PIC), Enterprise Risk Management Committee (ERMC) and Operational Risk and Control Committee (ORCC).

Partner with the business to create action plans to remediate red controls and monitor progress on the control remediation.

Provide professional support and coordination of risk management activities through collaboration with second line risk and governance teams and Internal Audit.

Provide insights on performance of the business by providing regular risk related KPIs and insights.

Support the business in developing robust key risk indicators (KRIs) to track Personal Insurance risk profile.

Review and test all controls within the Personal Insurance team function to ensure they remain fit for purpose and document test cases and test results within iCare.

What you’ll bring

3 or more years of experience in the property / casualty insurance industry with progressively professional experience preferably in the area of risk management.

Familiarity with OSFI guideline E-21 and other operational risk management standards is required.

Prior auditing experience or experience in designing or assessing the effectiveness of processes, systems and controls with the ability to identify key business risks.

An understanding of business processes and operations, and insurance principles and practices is required.

Ability and desire to inspire change in a complex and innovative environment.

Solid relationship building and collaboration skills

Aptitude in project management or similar organizational skills.

Diploma or degree in business, economics, finance or other related field or equivalent experience.

ORM certification, CIP, FCIP, CRM designation or equivalent designation is beneficial.

A graduate degree (e.g. MBA) will be considered an asset.

What you’ll get

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Exceptional Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Additional Information

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.

This process applies throughout your career with Aviva Canada.