Sales Supervisor
About BonLook
BonLook offers an innovative sales experience and stylish products with high quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value.
Initially launched online, the company has 35 stores in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal.
Why BonLook ?
Participate in the success of a Canadian company founded by entrepreneurs who saw the potential to develop an entire industry.
Evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.
Work in a company whose organizational values are applied daily : joy, excellence, innovation and transparency.
Participate in a culture of diversity and inclusion in all areas of the company.
Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.
Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.
Position
The supervisor leads the team on the floor and supports the management team in their efforts to exceed sales targets. They communicate authentically with stylists to ensure a good understanding of key actions.
Responsibilities
Provide first class customer service and lead by example on the floor
Ensure that all team members correctly represent the brand image and serve customers in a professional manner
Encourage and maintain focus on sales techniques
Provide on the spot coaching and support to stylists and partner with Store Manager for long term goals
Meet sales goals
Provide support and constructive feedback
Support the Store Manager in Team management
Create social media content
Sometimes open and close the store
Follow up and manage customer requests
Ensure correct in-store delivery process
Manage in-store appointments
Qualifications
Flexible availabilities (days, evenings and weekends)
Customer service and sales experience
Excellent communication skills
Management experience 1 year or relevant experience in supervision
Demonstrates a creative approach towards customers, management and complex situations
Demonstrates leadership and is a team player
Offers courteous and professional customer service
Ability to adapt and learn quickly
Ability to prioritize emergencies in daily tasks
Dynamism and professionalism
Ability to work alone and within a team
Work conditions
Permanent full-time and permanent part-time position
Must be available days, evenings and weekends
Group insurance, including medical and dental insurance, and VRSP available to all full-time employees
Retail employees receive one complimentary pair of glasses, and corporate discount on glasses for future purchase and for their family and friends.
We offer a full training to help you make the best choices for our customers
Since its inception, BonLook has been committed to making a difference and promoting diversity and inclusion. We believe that diversity in the workplace empowers employees to reach their full potential.
BonLook encourages people of all genders and cultures to apply for our roles. We provide equal employment opportunities for everyone.
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