Customer Service, Office Admin & Bookkeeper

Sterling Fleet Outfitters exists to help companies Get More Done. Who does not want to embody that statement? Time is a finite resource.

To not make the most of every minute is not in our DNA and we do not believe it's in our customers either. The question to ask now is : What is your More ?

Is it more billable hours on a job? More time at home with your family? Whatever it means to you, we help you and our customers accomplish it.

Sterling is where electricians, plumbers, telecom contractors, and HVAC technicians come for van and truck equipment that boosts their productivity.

Some have a single vehicle while others operate large fleets, but whether big or small, they all rely on the innovative thinking and quality workmanship we offer.

Since we were launched in 2002, we've expanded to become Western Canada's premier commercial vehicle outfitter and recognized throughout North America.

We owe much of our 20 years of success to the efforts of our smart, efficient, and hardworking team members. As part our of our goals for growth we are looking for a detail oriented and friendly Admin Assistant to assist customers and our admin team.

About the Role :

This role involves reception and sales support tasks including welcoming customers in the showroom and directing inquires by phone.

While being mostly a customer service role, you will work closely with our finance team, entering invoices and payables, as well as collecting receivables.

You will also be collaborating with our sales and operations teams to ensure the best customer experience. We're a family business with big goals, where everybody is involved and teamwork is key to execution.

There is no place for bureaucracy and egos.

Who you are

You want to be part of a company who is striving to always be the best. You're somebody who is detail oriented you love working with numbers.

Your friends would describe you as a happy, positive, and a can-do person. You enjoy learning, and welcome the opportunity to take on new duties outside your regular day to day role.

You are warm and friendly and prefer to communicate face to face ensuring customers get a personalized experience. Your ability to learn new skills quickly is impressive and you can often recall details faster than you peers.

You can align with our values below :

Professional :

We lead the industry with our expertise and capabilities. We are interested and enthusiastic about our clients success.

Innovative :

We look at the problem from a different angle. Nobody can solve challenges like us.

Honesty :

We tell the truth. If we make a mistake, we make it right. Do what we say we are going to do.

Winners :

We work as a team, we solve challenges, we find a way to win.

Happiness :

We are respectful & we smile and show enthusiasm.

What you will do :

• Reception - phone answering and greeting customers
• Be the main first contact for people coming into the office.
• Takes payments from customers when picking up supply only or showroom
• Code and enter payables
• Collection on AR accounts
• Support with the preparation and distribution of invoices
• Supports the sales time with showroom purchases
• Reconcile daily credit card payment receipts
• Review and approve Telpay and ACH payments to vendors
• Reconcile company credit cards
• Support other departments as needed

Your Experience :

• 2 - 4 Years experience in : Customer facing role, Business Admin, Accounting / Finance
• Experience in a customer facing position
• Experience working with an ERP or Inventory Software is an asset
• Experience working with QuickBooks Desktop and MS Excel is an asset
• Experience working in a service department is considered an asset

Key Benefits of working at Sterling

• Strong team culture, motivation to grow, no egos and a willingness to learn
• Competitive pay + bonus / profit sharing eligibility after probationary period
• Excellent medical benefits
• Ideally situated on the Langley / Surrey area of BC's Fraser Valley

Want to learn more about sterling? Check out our careers page : https : / / sterlingfleetoutfitters.com / careers /

Hours of Work : 7 am-4 : 30 pm, or 7 am 3 : 30 pm

Work Remotely : No