contact centre manager
- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Tasks
- Hire, train, direct and motivate staff
- Market business services
- Plan and control budget and expenditures
- Plan and direct research
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of establishments
- Represent the company within various economic and social organizations
- Leading / instructing groups
- Provide customer service
- Assign, co-ordinate and review projects and programs
Supervision
11-15 people
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Work Term : Permanent
- Work Language : English
- Hours : 35 to 40 hours per week
contact centre manager
Education. College CEGEP Experience. 1 year to less than 2 years Tasks Hire, train, direct and motivate staff Market business services Plan and control budget and expenditures Plan..
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