contact centre manager
- Education :
- Expérience :
Education
College / CEGEP
Tasks
- Hire, train, direct and motivate staff
- Market business services
- Plan and control budget and expenditures
- Plan and direct research
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of establishments
- Represent the company within various economic and social organizations
- Leading / instructing groups
- Provide customer service
- Assign, co-ordinate and review projects and programs
Supervision
11-15 people
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
Experience
- 1 year to less than 2 years
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 35 to 40 hours per week
contact centre manager
Experience: 1 year to less than 2 years.Hire, train, direct and motivate staff.Plan and control budget and expenditures.Direct and advise staff in the development and implementation of service quality assessment strategies.Plan, administer and control budgets for client projects, contracts, equipmen...
IT Production Operations Manager
OST is looking for a Production Operations Manager for a Perm Hybrid role in Mississauga. ...
National Sales Manager
We are looking for a national sales manager to join a fast growing valve and fluid company focused on refrigeration located remotely in Canada. Sales and leading a Sales Team. Sales presentations to clients, demonstrating how products can assist growth in their business. Sales, Engineering or equiva...
Sales and Operations Manager
Role Overview: Sales and Operations Manager. This person understands the critical role of effective operations and closely managed sales in realizing our vision. Incentives will be based on revenue and operations goals. Collaborate with marketing manager to plan demos and marketing activations . ...
Manager, Operations & Finance
The Manager, Operations & Finance will effectively manage the day-to-day operations of the Department of Biological Sciences ensuring that the strategic goals and priorities are met. Operations Manager, Strategic Planning, Performance Management, Change Management, Equity, Operations, Strategy, Huma...
Administrative Assistant
The Administrative Assistant will be responsible for providing administrative support and may be involved in special projects as needed. This is a full-time remote role for an Administrative Assistant. ...
Technical Project Manager
Role: Technical Project manager. A Technical Project manager with over 10-15 years of experience. Project Management Experience: Proven experience in managing technical projects from initiation to completion, including scheduling, resource allocation, risk management, and stakeholder communication. ...
Retail Sales Associate Part Time
So, as a PetSmart sales associate, you may be cross-trained in the following areas:. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. ...
Customer Service Representative - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for...