Retail Shop Coordinator

Well established automotive company, located in the heart of the Town Of Mount Royal, specialized in mechanical repairs is looking for a retail shop coordinator.

The primary purpose of the retail shop coordinator is providing the ultimate customer experience in auto service and repairs by building customer trust .

The retail shop coordinator will work collaboratively to establish sales objectives, cost controls, and strategies for growth and profitability in the automotive service department

Advantages

Advantages : Permanent position

Permanent position

City of Mount Royal

100 % on site

Salary 65K-75K base plus annual bonus

Benefits after 3 months

8 am to 5 pm , 40 hours a week

During peak season could work a few saturdays

3 weeks vacation

Well established company

Great time

Possibility of advancement

Responsibilities

• Responsibilities :
• Reviews and implements Service Centre policies and procedures that improve the Customer Experience
• Develop and implement a longer-term strategy and action plan to attract and retain customers
• Coaches team members to provide excellent customer service
• Recruits, develops, motivates, recognizes, and holds accountable an automotive service team that will meet established objectives and targets for sales and profitability
• Monitors and improves the productivity of the team through strong leadership, motivation, team building, and effective scheduling
• Monitors the operating budget by tracking sales and expenses

Keeps abreast of best practices and key factors impacting the automotive service department business and takes action to align with their initiatives accordingly

• Plans, organizes, delegates and follows up on work and projects while considering team skill
• Provides support regarding warranties, returns, and guarantees related to auto customer service

Organizes and conducts regular staff meetings and actively participates in management meetings

Qualifications

QUALIFICATIONS

Bilingual oral and written

Similar and previous experience in the automotive industry

Customer service oriented

Great interpersonal skills

Knowledge of the automotive industry is a big asset

Knowledge of the MS Office

Ability to work independently, manage multiple taPrevious experience in sales coordination, customer support or a similar role is an asset.

Excellent written and verbal communication skills in French and English.

Mastery of IT tools such as the Microsoft Office suite.

Ability to work independently, manage multiple tasks in parallel and meet deadlines.

Sense of priorities, analytical skills, autonomy, teamwork

Knowledge of the security sector would be an advantage.

Summary

Summary

If you are passionate about the field of automotive and want to contribute to the success of your future employer as well as yours, we encourage you to apply by sending your CV :

[email protected]

[email protected]

or contact us at 514.332.1055 Elise and Maria

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.