Senior Store Team Leader
Northern Reflections is looking for a Sr. Store Team Leader to join our store team. The Sr. Store Team Leader assists Store Management to maximize sales and profits by achieving sales goals while ensuring an excellent customer experience is provided at all times.
They are fully responsible for all aspects of the store during their days in charge which includes accountability for both personal and store productivity results.
The Sr. Store Team Leader will also assist store management with team leadership, recruitment, training and coaching plus may prepare the store schedule.
Job Duties
- Assist the Store Management Team in delivering Company objectives and initiatives
- Meet or exceeds both personal and store sales budgets, daily, weekly and year to date
- Achieve key personal / store performance indicators
- Assist in ensuring that store team is fully trained in product information, selling skills and loss prevention techniques
- Demonstrates and coaches to ensure all Associates use Fundamental Selling Skills
- Ensures that the highest level of customer service is provided in the store by acting as a role model
- Promotes the Campaign Goals
- Reviews Store Sales Management Report and Employee Productivity Reports (where applicable)
- Sells Northern as a brand by using all product knowledge and the Northern name.
- Process Customer purchases quickly and accurately at cash register
- Effectively coaches and provides feedback to all Store Associates on personal productivity measures
- Assists in managing contests, in-store promotions and outreach events
- Provides the Store Management team ongoing feedback offering a solution to potential problems
- Actively recruits Sales Associate candidates
- Leads Sales Associates to achieve sales budgets through positive motivation
- Plans and implements visual directions and layouts
- Ensures that store is neat, clean and well-presented
- Maintains visual presentation standards as per visual guidelines
- Prepares the store schedule, as required
- Performs other duties as assigned
Requirements
- 1-3 years retail management experience in a specialty store, preferably apparel
- Understanding of retail financial knowledge and ability to recognize personal impact in driving sales results
- Awareness of retail concepts such as gross margin, markdowns and profit
- Proven ability to inspire and motivate a team to reach its sales goals
- Demonstrates confidence and passion in selling
- Able to maintain a high energy level with enthusiasm
- Has the ability to adapt to needs of customer and store team
- Flexible in adapting to changing business needs and sales strategies
- Ability to respond appropriately in pressure situations with a calm and steady demeanour
- Awareness and understanding of store Point of Sales systems
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