Learning & Development Specialist

Job Details

Description

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB : Learning & Development Specialist, People and Culture

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range : $70,855 - $88,570

Reporting to the Senior Manager, Learning and Development the Learning and Development Specialist will work with stakeholders to design, develop and implement diverse learning programs, and employee training initiatives in alignment with our values and business objectives.

The Learning and Development Specialist will manage their time across multiple, simultaneous project assignments and produce high quality deliverables related to training programs, e-learning and developmental solutions for Doctors of BC.

This role will look to contribute directly to the maintenance, training offerings and learning opportunities as well as identify areas for program growth for the new MacBook roll-out, Service Centre, Enterprise Resource Planning, and the Delphi (Salesforce) project.

This role will work with the business through needs assessments and analysis to onboard and implement focused learning services, collaborating on implementation and training plans elevating the employee experience.

The Learning and Development Specialist ensures all related training and learning objectives are consistent and in alignment with other initiatives within the vision of the Operations Department, as well as Doctors of BC as a whole.

This role specifically collaborates directly with the Technology and Digital Transformation team, supporting the implementation of technical application enhancements.

WHAT SUCCESS LOOKS LIKE

Leading Self (A) :

• Adapts approach without feeling own agenda or outcomes have been compromised.
• Challenges inefficient / ineffective work processes and offers constructive alternatives.
• Analyzes work errors, successes and failures.
• Sets learning strategies to rectify and increase knowledge.
• Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Building Relationships (A) :

• Sets objectives necessary for obtaining feedback and assistance.
• Shares ideas, issues, and opportunities with members of personal network.
• Seeks referrals from others with relevant expertise and influence.
• Attends and maintains relationships with relevant formal and informal professional groups and organizations.

Communication for Results (A) :

Converses with, writes reports for, and creates / delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning.

Seeks a consensus with business partners.

• Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Problem Solving (A) :

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
• Proactively anticipates and prevents problems.
• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and / or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.
• Identifies potential consequences and risk levels.
• Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Change Advocate (I) :

• Participates in change programs by planning implementation activities with other change champions.
• Interprets the meaning of new strategic directions for the work group and sets objectives and standards.
• Implements monitoring and feedback systems.
• Evaluates progress and finds ways of making continuous improvements.
• Solicits and offers ideas for improving primary business processes. Improves effectiveness and efficiency through the involvement of peers and business partners by initiating new approaches

Thoroughness (A) :

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department’s progress against established goals, objectives, service level targets, and project milestones.
• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.

Doctors of BC Team Member :

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs.

Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships.

Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

An undergraduate university degree in, information technology, business or related field, AND up to four years of progressive and relevant experience, including a minimum of 2-3 years’ experience in adult education, preferably with technical training.

Having an equivalent level of related work experience in-lieu of post-secondary education will be considered.

• Experience developing training content in multiple formats, i.e. eModules, Webinars, Train the Trainer, and Job Aids
• Experience in technical training, specifically in customer service, compliance, finance, software applications and additional technology.
• Knowledge of adult learning concepts and techniques and the integration of these concepts and tools when working in a project team.
• Knowledge of course development and design, including needs analysis, objective setting and assessment processes.
• Demonstrated experience evaluating the effectiveness of learning activities and determining opportunities for improvement
• Excellent written and oral communication techniques; including public speaking and presentation / facilitation skills in a virtual / remote environment.
• Good sense of judgment, analysis and synthesis; with a high personal standard of service, professionalism, performance and willingness to work both as a team and independently.
• Ability to provide strategic consulting and act as a change agent applying creative approaches to development of a learning culture, specifically around technology advancement.
• Awareness of evolving expectations, market trends, and best practices in learning and development.
• In-depth knowledge of cloud-based learning management systems, eLearning software, CRM (Salesforce) systems, and additional software applications will be an asset.
• Excellent computer proficiency including Microsoft Office applications (emphasis on PowerPoint) and web conferencing tools (Zoom).

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community.

We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.

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