Senior Manager, Quality Assurance & Improvement Program

Job Summary

Job Description

What is the Opportunity?

As a Senior Manager, Quality Assurance and Improvement Program , you will Support the development, maintenance and operation of a Global Quality Assurance and Improvement Program (Global QAIP) through carrying out assigned reviews of engagements and performing assessments related to other activities across the CAE Group, in support of : a) Quality Assurance, providing reasonable assurance to key stakeholders on adherence to the IA Charter, applicable Standards (largely IIA Standards and Code of Ethics, and ISACA), and b) Improvements, through emphasis on assessing effectiveness and efficiency of operations.

The Global QAIP covers CAE Group operations globally across all platforms, functions and RBC entities, and accordingly QA reviews will cover all engagements carried out by Internal Audit, the US Credit Risk Review teams and the SOX Centre of Excellence team.

The RBC CAE Group leverages a unique perspective with a coordinated view across the entire business to deliver valuable advice that not only gives assurance, but that illuminates a bigger picture, connects dots, builds best practices and broadens possibilities.

We connect intelligence to protect and enable RBC.

What you will do?

Quality Assurance

Lead Quality Assessment reviews :

Lead / perform assigned QA reviews (vertical file reviews, horizontal and other reviews including real-time reviews of quarterly IA reporting to the global and regional Audit Committees, annual internal (QAIP) assessment of IA activities, Regulatory Issue Validations, and independent validation reviews of IA owned MRA closure actions through adequate and consistent application of the Global QAIP Core Principles, Methodology and Processes.

QA reviews to be carried out will be determined by an Annual QA Plan and may include additional ad-hoc reviews as may be determined.

Guide and support other QA team members assigned to reviews led by the incumbent.

Ensure standard QA Test Procedures are performed adequately and / or lead the development of engagement specific QA testing plan where required.

Ensure work done is sufficiently documented, and results / conclusions are identified to meet QA objectives. Ensure rationale for classification of findings and ratings are documented in QA workpapers.

Review and validate QA results with senior management and leads for the engagements reviewed, draft QA reports including the QA conclusion / ratings for the reviews performed.

Ensure QA workpapers are completed timely and provided for review by Director / Senior Director along with draft reports.

Identify appropriate actions to enhance quality of work done, involving file corrections and / or other actions to address root causes giving rise to QA findings, including learning and methodology impacts and any process changes.

Ensure timely completion of QA reviews to ensure targets are achieved and ensure timely escalation of impediments to work completion.

Lead follow-up and verification of QA action plans :

As assigned, ensure timely follow-up for completion of action plans agreed in QA reports. Review verification procedures carried out to ensure identified root causes and risks are addressed.

Review compilation of summary stats and analysis of such actions, including identification of slipped actions, and trends.

Support quarterly QA reporting :

As assigned, assist in compiling data / messages for production of quarterly QA reports, including verification of the log of QA findings, and analysis of findings, identification of key themes, trends and overall root cause analysis.

Support the development and maintenance of QAIP :

As required, carry out research to identify changes and upcoming developments in applicable standards, industry best practices, regulatory environment, and organizational developments to support the identification and further development of the Global QAIP function.

Assist in benchmarking initiatives to ensure best in class QA practices.

Support the development of QA work programs :

Based on experience from QA reviews performed, changes to IIA Standards, IA Methodology and insights from regulatory reviews and expectations, support the development of appropriate QA testing plan and procedures.

Improvement Program

Identify opportunities for continuous quality monitoring using data points available in IA's audit management system (MetricStream) and other applications and dashboards.

Identify / recommend improvements to enhance the effectiveness and efficiency of IA activities, including areas for enhancement of methodology, learning and process changes (identified through insights gained from QA reviews).

Act as a trusted advisor to facilitate ideation, prioritization, development of strategic initiatives.

Based on insights from QA reviews performed, identify opportunities for intake of suitable audit engagements by the Shared Services Centre (SSC), contributing to IA's resourcing strategy and improving IA's operating model.

What do you need to succeed?

Must have :

7 to 10 years General or specialist internal audit experience (e.g. IT, Risk, Credit risk, Compliance, AML, Financial services)

Undergraduate degree in business / audit

Professional audit designation (CIA / CISA / CPA)

Nice to have :

Quality Assurance experience in internal audit in financial institutions.

Experience in IA methodology, learning, audit project and people management.

Experience in validation of regulatory issues.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

Work in a dynamic, collaborative, progressive, and high-performing team.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

Job Skills

Audit Management, Critical Thinking, Decision Making, Detail-Oriented, Internal Auditing, IT Quality Assurance, Process Management, Quality Assurance (QA), Regulatory Reviews, Risk Assessments, Risk Management