Work for an industry leader in the reservation system and park management sector! You can connect people to memorable recreational experiences through exceptional reservation systems and best-in-class call center services!
We are looking for French bilingual CSRs to work as Reservation Agents in Guelph! This is an in-office position where you work with a fun and exciting team! You will play a crucial role in directly assisting the public with reservations and addressing a variety of related questions.
Responsibilities :
Assist customers with reservations and inquiries in both English and French.
Provide outstanding customer service in a friendly and empathetic manner.
Utilize computer systems and learn new software quickly.
Think on your feet to address customer concerns and needs effectively.
Collaborate with team members to ensure a positive customer experience.
Requirements :
Professional oral and written language skills in both English and French.
Friendly demeanor and excellent listening skills.
Patience in understanding and assisting customers with their needs.
Tactfulness and pleasant communication style.
A natural knack for computers and quick learning of new software.
1 year of experience providing top-notch customer service to the public.
Call center experience is beneficial but not mandatory.
What We Offer :
A welcoming, team-based work environment that recognizes and rewards commitment and customer service skills.
Comprehensive paid training program to ensure you’re comfortable with our software and customer service approach.
Monthly bonuses to celebrate your achievements.
Step into a call center environment equipped for success.
Enjoy free camping as an additional perk!
Other Details :
Hours of Operation : 7 AM 10 PM, 7 days a week.
After training, expect to be scheduled 10-15 hours per week until call volumes increase.
End of Contract Date : October 13, 2024
Rate of Pay : Starting at $18.50 / hour with a $1.00 / hour End of Contract Bonus.
How to apply / Comment Appliquer :
After submitting your resume, you will receive a link through text and email to answer a few short questions to help us better match you with our upcoming openings.
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