Coordonnateur ou coordonnatrice, Gestion des problèmes et incidents majeurs TI
As an Advisor, System and infrastructure operations, maintenance and development, you support IT efficiency by designing, configuring, administering, maintaining and upgrading computer networks, management systems and database servers in accordance with the organization’s needs.
You advise and assist clients and partners as part of intervention and development initiatives related to incident prevention, corrective action, IT infrastructure updates, rollout and post-rollout.
You recommend solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive knowledge of your line of work.
You prepare recommendations, solutions and action plans based on the organization’s objectives and priorities. You help solve complex problems using your analytical skills and extensive knowledge of your line of business.
Coordination is critical, so you frequently interact with stakeholders working in other fields. Interpersonal savvy is therefore essential.
You serve as subject matter expert for your unit, clients and partners. More specifically, you will be required to :
Diagnose development teams’ issues, challenges and needs on medium- to high-complexity correction requests, IT services and the rollout and post-rollout phases to determine target outcomes.
Develop and implement objectives, processes, methods, development tools, solutions and action plans
Coordinate the delivery of IT solutions
Analyze data, conduct studies, make recommendations and write reports
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
What you bring to the table
Bachelor's degree in a related field
A minimum of four years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Ambiguity, Business insight, Interpersonal Savvy, Plans and aligns
LI-Hybrid
Trade Union
Non Syndiqué