Operations Manager

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry, you do need to be passionate.

Our promise to you :

• We will respect and value your background and perspectives
• We will work together with integrity
• We will share our incredible pride for job, company and industry
• What we ask of you : bring passion to all that you do
• Listen, move fast and think innovatively
• Speak up, have ideas and share them
• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience.

You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are :

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers.

Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments : airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world.

Here are a few names you might recognize : Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology.

We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today. Together, we'll make travel better.

Operations Manager - Plaza Premium Lounge - Montréal-Pierre Elliott Trudeau International Airport (YUL)

The ideal candidate will manage the business outlet / s professionally and efficiently and will optimize and maximize staff productivity and efficiency.

Additionally, responsibilities will include, training, guiding and motivating a high level of staff competency and staff performance while establishing improvements and the implementation of operational strategies.

Job Responsibilities Include :

• Overseeing staff performance in operations and customer service.
• Maximizing staff efficiency and ensuring quality of work is done in a timely manner.
• Monitor staff appearance, attire, conduct and work attitude and emphasize the important of team spirit.
• Supervise administrative matters and ensure appropriate action is taken to repair / replace malfunctioning equipment.
• Handle client feedback and staff grievances.
• Business development projects assigned by the Management from time to time.
• Improvements and or implementation of new services and operational policies
• Improve the competency of personnel by providing relevant training program.
• Achieve company’s quality objectives and targets.
• Prepare forecast of budget needed for the business unit / s.
• Support and work with other divisions as a team to achieve most efficient and effective operations and results.
• Allocate proper resources and assign appropriate personnel.
• To put into effect team’s cooperation and work towards development, implementation, maintenance and improvement of the quality management system.
• Take initiative to identify areas for improvement and participate in continual improvement activities.
• Help represent PPG with airport authorities
• Ensure local health and safety rules and regulations are enforced
• In charge of staff training programs and ensure high level of service is demonstrated by the team.
• Undertake other jobs assigned by superior from time to time.
• Must be up to date with local health and safety practices and policies (MAPAC certification is ideal but not mandatory)
• Proven success in cost saving strategies and familiarity with inventory systems and control

Job Requirements :

• Candidate must possess education qualification in Hospitality Management or related discipline.
• Minimum 10 years’ relevant experience with 5 years at senior management level in hospitality industry.
• Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
• Excellent time management skills and able to work under pressure.
• Detail-minded, efficient, well-planned with good business sense.
• Proficiency with Computer skills and Microsoft Office.
• Strong communication and interpersonal skills with analytical mind.
• French is a mandatory requirement.

At Plaza Premium Group, we believe in enabling everyone to succeed. We seek to recruit, develop, and retain the most talented and passionate people from a wide variety of backgrounds.

We are proud of each other and are committed to providing an environment of mutual respect where equal employment and promotion opportunities are available based on merit alone to all applicants and team members from all walks of life and experience without regard to race, color, age, national origin, religion, marital status, gender, sexual orientation, gender identity, gender expression, genetic information, disability status, any other characteristic protected by law.