Bilingual (FRENCH) Collections Clerk

Job Description

Our client in the Financial Services Industry is committed to delivering exceptional service and building lasting relationships with their customers.

They are currently seeking a dedicated and detail-oriented Bilingual Collections Representative to join their dynamic team.

Work Schedule : Monday to Friday, from 8 : 30 AM to 5 : 00 PM

Location : Office is located in Mississauga, ON (Open to candidates from outside of the GTA) Fully Remote if outside of the GTA, if within GTA hybrid (twice a month in office)

Duration : 12-month contract (possibility of extension)

Pay Rate : $22.00 Per hour

Duties and Responsibilities

• Work towards curing delinquency by collecting past due amounts in a professional and courteous manner, emphasizing the company's value of maintaining and building Customer Focus.
• Conduct follow-ups on accounts at a minimum of three days, paying special attention to high-risk accounts that pose significant exposure to the company.
• Work the queue effectively and ensure that the proper individuals are informed of issues when needed.
• Ensure that accounts are followed up on within the appropriate time frame until final resolution.
• Monitor high-risk accounts and escalate as necessary.
• Gather facts and information on accounts, analyzing the data to provide proper solutions to customers.
• Researching and making collection calls
• Processing credit applications for new customers
• Resolving discrepancies in invoices
• Handling document interactions
• Issuing invoices and statements to customers
• Processing bank deposits, payment allocations, and credit card payments
• Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments, and closures related to repossessed accounts.
• Provide support to other team members in the department and collaborate with other departments to resolve matters.
• Work with the Team Leader and other team members to improve existing processes and uncover more efficient ways to manage the department.
• Complete internal control audits and monthly reconciliation of internal reports.

Qualifications :

• Bilingual (Fluent in French and English)
• Bachelor's degree in Accounting, Finance, or related field preferred.
• years of experience in collections or related financial roles.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of your industry / sector regulations and compliance.
Il y a 11 jours