September 25, 2024
Join a Recognized Leader in the Heavy-Duty Truck and Trailer Industry as a Parts Counter Person!
Our client is seeking a dedicated, customer-oriented Parts Counter Representative to join their Thunder Bay Parts Department.
If you have experience in parts sales, excellent communication skills, and a knack for problem-solving, this is a great opportunity to join a dynamic team.
WHY WORK WITH THIS COMPANY?
This company offers competitive salaries and a comprehensive benefits package, with opportunities for growth and career advancement.
You’ll be part of a supportive and collaborative work environment in a leading national brand in the heavy-duty truck and trailer industry.
YOUR RESPONSIBILITIES AS A PARTS COUNTER PERSON :
- Provide exceptional customer service to both walk-in customers and phone inquiries, ensuring a top-notch experience.
- Assess customer needs, process parts requests, returns, quotes, and payments, and advise on product availability.
- Increase sales by upselling and cross-selling related products.
- Provide Service Technicians with the required parts to facilitate smooth operations in the service department.
- Maintain the retail sales floor, counter, and displays to dealership standards.
- Assist with inventory management, restocking, and ensuring appropriate stock levels.
- Process orders efficiently and accurately, ensuring timely delivery or pick-up of parts.
- Build and maintain strong relationships with customers by resolving any issues or concerns promptly.
- Collaborate with other team members to ensure smooth department operations and customer satisfaction.
- Adhere to company policies, industry regulations, and safety standards to ensure a safe and organized work environment.
- Other duties as assigned.
QUALIFICATIONS :
- Knowledge of heavy-duty parts ideal, or automotive
- Superior interpersonal skills, with the ability to communicate clearly and interpret customer needs.
- Ability to lift 50 lbs. consistently and safely.
- Proficient in Microsoft Office and other computer programs.
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