Data Support Analyst (12-Month Contract) (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The contract Data Support Analyst is responsible for analyzing, processing, and validating data to ensure the efficient completion of custom jobs for Broadridge.

Key Job Functions / Responsibilities

Operate and monitor data processing applications, utilizing various command-line and graphical user interfaces.

Escalate problems that cannot be resolved to the appropriate parties.

Submit, retrieve, create, or format various mailing related reports.

Participate in the process of submitting specialized requests for print streams.

Provide file conversion and programming support to prepare data for print production.

Work with internal and external clients to determine file format and data manipulation requirements.

Conduct quality assurance checks on data manipulation tasks.

Conduct QA duties on internal documentation to ensure error-free processing.

Contribute to the documentation of processes on an ongoing basis.

Resolve production related queries.

Investigate possible data issues using SQL queries.

Ensure that data processing deadlines are met.

Participate in custom and specialized reporting for various services.

Participate in special projects and ad hoc analyses as necessary.

Participate in monthly and annual corporate / external audits.

Make operational recommendations to Management and the Development team.

Keep supervisor informed concerning production issues and esclate when required.

Other duties as required by supervisor.

Basic Skill Level Requirements

Education :

Community College Diploma in Computer Science, or equivalent combination of training and on the job experience.

Experience :

Minimum 3 to 5 years’ experience in a similar role.

Experience in the financial services industry (bank or securities industry) relating to management of daily transactional print and production is an asset.

Demonstrated aptitude for computer operations.

Demonstrated ability to prioritize and handle the cyclical nature of the industry and fast-paced work environment.

Has the ability to manage multiple client projects.

Experience with Main Frame interfaces is an asset.

Skills :

Strong written and oral communication skills.

Strong client management skills.

Strong consensus building skills.

Ability to work in cross-functional environment.

Tools :

Microsoft Office, WinSCP, Putty, Citrix, SQL, TWS, MS Access, Proxy Plus, UNIX, MS Excel, Text Editor

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks :

Employment verification

Education verification

Credit inquiry

Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship.

If you require any accommodations during the recruitment process, please notify our recruitment team.

LI-TN1 #LI-Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work.

Our Connected Workplace is grounded in the concept of FACS : Flexible, Accountable, Connected, and Supported, which is our commitment to our associates.

FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work.

We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates diversity in all its dimensions.