Information Technology Operations Analyst

Introduction

The National Police Federation (NPF) is the union representing 20,000 RCMP Members serving across Canada and internationally.

The NPF is the largest police union in Canada, the second largest in North America, and the first independent national association to represent RCMP Members, beginning in 2019.

The NPF supports Members through Member Services, Government Relations, Legal and Labour Relations, Communications, IT Services, Finance and Administration with its Members’ needs and priorities at the forefront.

The NPF’s mission is to provide strong, fair, and progressive representation to promote and enhance the rights of RCMP Members.

Its vision is to have RCMP Members recognized across Canada as amongst the best police officers in the world and be compensated and supported accordingly.

The RCMP provides community-based policing services as well as specialty policing in cities and regions from coast to coast to coast, serving all Canadians.

It is one of Canada’s most widely recognized symbols and its Members are a source of national pride.

The NPF is committed to a fact-based and balanced perspective on public and community safety and police labour relations.

It has a growing and committed team, who are inspired by the opportunity to deliver meaningful value and positive change for its Members across the country.

Role Summary

Reporting directly to the Director of IT, the IT Operations Analyst at NPF will manage diverse tasks within the department, playing a key role in assessing, developing, and enhancing IT processes, procedures, and systems.

This role is pivotal in driving operational excellence and supporting NPF’s overall success.

As the IT Operations Analyst, you will be responsible for monitoring Help Desk performance to ensure quick and effective resolution of IT issues.

Your problem-solving skills and keen eye for detail will help identify trends and root causes, confirming that complex problems are escalated and resolved swiftly.

You will oversee the technical support process, ensuring that business critical platforms and applications run smoothly.

Managing devices within the National Office, you will oversee the maintenance and optimization of hardware and software resources.

Your expertise will be vital in maintaining change registers and acting as a change management expert.

You will also champion disaster recovery by participating in test plans to ensure the readiness of NPF for any unexpected events, securing critical operations as a result.

Additionally, you will drive innovation within the team by streamlining processes and developing comprehensive knowledge-base articles and documentation.

Collaboration with various departments will be essential to understand their needs and deliver optimal IT solutions. Staying up to date with advancements in IT and cybersecurity, you will work closely with the IT security teams to upgrade and implement internal systems, ensuring a secure and efficient IT infrastructure that meets the organization’s evolving needs.

Qualifications

With a minimum of four years of experience supporting corporate IT infrastructures in a Microsoft-based environment, you bring proven expertise in end-user support, networks, firewalls, and related technologies, ideally with exposure to working within a non-profit setting.

Your technical proficiency spans computer systems, security, telecommunications, databases, and storage systems, supported by a degree in Computer Science, Engineering, or a related field.

Additionally, your exceptional communication skills enable you to convey complex information clearly to diverse audiences, with bilingualism as a valued asset.

You have a strong track record in managing and prioritizing tasks and projects within dynamic environments, along with superior project management abilities, ensuring efficient execution and delivery of initiatives.

Adaptability is a cornerstone of your approach, allowing you to navigate changing situations and concepts with a keen eye for detail and a thoughtful approach to change management.

Your proactive and curious nature drives you to continuously seek out new information and opportunities for improvement in IT.

Moreover, you are a collaborative team player who thrives under pressure, delivering high-quality results within tight deadlines.

Your autonomy and decision-making skills are complemented by your ability to foster effective collaboration across departments.