Assistant Spa Director

Luxury, Forbes rated property in an historic, bustling urban city in Canada is seeking a talented hospitality professional for an Assistant Spa Director role.

US candidates will be offered a working visa for this opportunity).

JOB FUNCTIONS AND DUTIES :

Human Resource Management :

• Manage and oversees the day-to-day Spa Departments and all they entail.
• Ensures the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff.
• Works with and supervises professional personnel including Spa Therapists, Technicians, Astheticians
• Maintain operating criteria / spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa.
• Interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees.
• Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• Communicate with other departments to ensure a supporting team of professionals
• Initiate and maintain communication on all levels with staff, colleagues and management.
• Convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• Develop and enhance programs and policies to ensure employers of choice and retention of high performers.

Operations Management :

• Work closely with Engineering to maintain quality and mechanical operation of all Spa equipment.
• Oversee the cleanliness of the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering.
• Understand and implement emergency response procedures and respond properly in any hotel / spa emergency to assure staff and guest safety.
• Effectively integrate Spas with the Hotel operations wherever possible and in accordance to the direction of Spa trends.
• Utilize all computer systems relevant to the departments.
• Maintain guest profiles with important information to be passed onto management.
• The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department.
• Anticipate, in advance, all materials and supplies and assure their availability
• Certified in CPR (Cardiopulmonary Resuscitation) and first aide and also assures sufficient number of certified spa staff is on premise at all times.
• Cross-trained in all functions of the spa where appropriate.
• Support in the development of new treatments / concepts to continually keep the Spa at the forefront of the industry.
• Perform other tasks or projects as assigned by hotel management and staff.
• Keep Senior Spa Director informed about the department, all employees' performance, and guests concerns and comments.
• Interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests.

Marketing :

• Predict trends and implement for the good of the business.
• Liaise with the Public Relations Department in order to promote the Spas and all relevant treatments / philosophies.

Financial :

• Schedule staff and complete payroll records and reports in accordance with budgeted guidelines.
• Responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation.
• Issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
• Promote growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale.
Il y a 5 jours