Medical Office Administrator
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before.
LMC has 12 multi-disciplinary centers of excellence located in 3 provinces (Ontario, Alberta, and Quebec). Our 60+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.
Currently, our growing team is looking for a Medical Office Administrator who can work with us on a temporary full-time (12 months) basis supporting our LMC Ottawa clinic ( 4100 Strandherd Drive. Suite 208
Ottawa, ON).
Responsibilities
- Checking in patients (reception / registration) and checking out patients (scheduling follow ups).
- Adhere to LMC’s Administrative Policy Manual and Care Promise.
- Management of all patient appointments appropriately and providers schedules as per our SOP.
- Completing all daily tasks such as : Providers tasks and assignments.Handle all external referrals to other specialists, diagnostic bookings and other tests for all providers.
Liaising with medical laboratories / physician offices for appropriate patient documentation.
- Co-ordinate patient visits along their care path, especially across LMC’s multidisciplinary services : Chiropody, DEP, Optometry, Pharmacy and Research.
- Respond to all patient inquiries by email.
- Responding to all telephone inquires and retrieving and returning messages.
- Handling incoming and outgoing mail, faxes and shipments (site specific).
- Process patients accounts receivable and payable (credit card, debit, cheque & cash payments), when required.
- Ordering office and medical supplies, when required.
- Complete third party forms & letters, when required.
- Coverage for other administrators, as required.
- Other administrative duties, as assigned.
- Provides Medical Assistant support, as required.
Requirements
- 1-2 years of Medical Office Experience and / or Medical Office Assistant Diploma.
- Proficient knowledge of Electronic Medical Records system (Knowledge of Accuro is considered an asset).
- Sound knowledge of medical terminology.
- Good interpersonal and customer service skills with the goal of helping patients access services to improve their health.
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