Job Description
Job Description
At Pure , we believe that exceptional customer service is essential for a successful business. As a Customer Service Representative , you play a crucial role in shaping our customers' experience and satisfaction.
You are the frontline ambassador of our company, entrusted with building positive relationships and ensuring that every interaction leaves a lasting impression.
Your dedication to resolving inquiries, providing solutions, and delivering unparalleled service directly impacts our reputation and growth.
Delivering excellence and making a difference in the lives of our valued customers every day is the main goal of our customer service team!
Responsibilities of the Customer Service Representative :
Identifying opportunities to suggest additional products or services that complement the customer's purchase
Setting up displays and promotional materials to draw customer attention
Highlighting premium products and promoting upgrades
Updating customer account information
Assisting with billing inquiries and payment processing
Ensuring seamless communication and service delivery
Implementing company sales strategies in customer interactions
Coordinating with sales, technical support, and other departments to resolve complex issues
Adapting sales techniques to meet the needs of different customer segments
Requirements :
Associate Degree in business, communications, or related fields
Previous experience in customer service, sales, communications, or a similar field
Proficiency in multitasking, prioritizing, and time management
Excellent communication and interpersonal skills
A friendly and positive demeanour
Must be available Full-Time
Must be comfortable working in person and willing to commute to our office every day
The Customer Service Representatives are rewarded with :
Positive and supportive environment of inclusion and diversity
Ongoing training and career growth opportunities within our organization
Travel opportunities to attend industry events
Competitive compensation package with performance and retention bonuses
Ready to channel your enthusiasm for customer service into a rewarding career opportunity? Apply today and join us in exceeding customer expectations!
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